Localization Program Manager - Japan

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,400+ customers, we serve approximately 80% of the Fortune 500, and we're on the 2021 list of FORTUNE World's Most Admired Companies®. 

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Job Description

What you get to do in this role:   

• Build relationship with both Japan field team & broader global stakeholders including product development team and acts as the program manager to lead product & contents localization related project.

• Ensures project plans and schedules are integrated and aligned to overall organizational and business strategy.

• Ownership of full project life cycle from initiation to project close

• Set and continually manage project and program expectations while delegating and managing deliverable with team members and stakeholders.

• Establish and facilitate effective project governance including appropriate meetings, reporting, risk and issue management, assurance and project management control process.

• Identify and develop trusted adviser relationship with project and program stakeholders and sponsors.

• Sort out the request & priority and communicate with certain stakeholders / product owners / internationalization team to reflect it to the launch roadmap.

• Define requirements for immediate needs as well as develop the roadmap for how our product & contents should evolve to meet local requirement and competitive advantage.

• Project Manage concurrent small, mid and large-scale enterprise projects that span one or multiple lines of business, employing structured project management methodologies, to ensure projects are delivered per the intended business objectives and expected value is realized.

• Identify and secure participation from cross-functional resources to achieve project objectives in planned timeframes.

• Work creatively and analytically in a problem-solving environment demonstrating teamwork, innovation and excellence

• Primary items to be managed should be 1) product localization, 2) GTM contents localization, 3) Customer Success support contents localization (Best Practice contents, Web contents, demo & video contents).

Qualifications

To be successful in this role you have:

• Mandates

• Japanese Native + English fluent should be mandate.

• 3+ years of experience in Project Management

• Proven ability to successfully drive and deliver projects on time, on budget and with quality.

• Exceptional communication skills (verbal, written, and presentation).

• Facilitation skills in leading planning meetings, reviews, and retrospectives.

• Strong stakeholder management skills, with the ability to work internally across content and technical teams as well as externally.

Strongly recommends

• 3+ years of experience overall, in international content or localization related roles Experience directing the creation of content across multiple languages and locales

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ page to learn more.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

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Work personas

Work personas are categories that are assigned to employees depending on the nature of their work. Employees will fall into one of three categories: Remote, Flexible or Required in Office. 

Required in Office

A required in office work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office. This persona is required to work from their assigned workplace location 100% of the work week based on the business needs of their role.

Flexible 

A flexible work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office and will work from their assigned workplace location roughly 3 days/week or less (generally around 40-60% of the work week). Flexible employees may choose to work the remaining working time from their workplace location or home. Flexible employees are required to work within their state, province, region, or country of employment.

Remote

A remote work persona is defined as an employee who performs their responsibilities exclusively outside of a ServiceNow workplace and is not contracted or aligned to a ServiceNow-affiliated office, including those whose place of work (pursuant to their terms and conditions of employment) is their home. Remote employees are required to work within their state, province, region, or country of employment.