Management Consultant

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

Primarily responsible for providing oversight and administration of a program or project. Defines client needs, determines a strategy for addressing those needs, develops a plan/proposal for the delivery of the program or project, and executes on the delivery of the program or project. Undertake executive presentations to present the key findings and recommendations of the final deliverables. Performance is typically evaluated based on a series of OKRs that are set as part of the program or project strategy. 

Under the guidance of the Program Owner, you will be responsible for working directly with internal customers to provide ad hoc support and execute on pre-defined programs, including:

Manages and executes on the following in-flight programs:

• Value Composer User Help Desk - provide white glove service assisting users with the delivery of customer engagements by supporting office hours, "rational checks" and technical support 
• Tools Roadmap - collect value audience feedback and manage a recommendation backlog, including identifying and creating technical backlog items
• Roadshows and Workshops - provide support in the development and management of workshops; including the development of agendas, activities (design thinking), and summarizing findings into final deliverables and recommendations  
• Business Case Help Desk white glove service:
  • Guide / Assist internal customers struggling with our internal value calculation software
  • Assist users with developing bespoke value calculations – You will need to create a hypothesis of how internal customer objectives can be turned into quantifiable outcomes, conduct research to support your assumptions and calculations, create the financial calculation model in our internal calculation software (very similar to Excel or Google Sheets), and then ratify the model with the internal customer
• Business Case Calculator Roadmap curation - collect value audience feedback and manage a recommendation backlog, including identifying and creating technical backlog items
• Analytics and visualization – conduct limited analytics of smaller data sets (can be completed within MS Excel) and work with a senior data analyst and a data scientist to port information into dashboards that you create and maintain (dashboards will be in PowerBI).

This is a European time shift role, although the active hours are somewhat flexible.

Qualifications

• An ability to design a financial / economic model, this usually requires:
  • A bachelor's degree in Business, Economics, Statistical Modeling, Analytics or another related field
  • At least 2 years experience in a role requiring designing and building financial models of economic benefits
  • At least 2 years experience in a role requiring primary and secondary research
• An ability to work directly with internal customers and teams
  • At least 2 years experience in a customer-facing role where you provided direct customer support
  • Presentation skills including public speaking, meeting facilitation and whiteboarding
• An ability to work remotely with teams that span timezones and locations, this usually requires:
  • Enjoyment working in a collaborative  environment
  • Executive presence with a humble demeanor
• Must be able to work the European time shift role

Please note: candidates who move into the interview rounds will complete a behavioral and a practical interview (showcasing their ability to outline a financial model and their ability to analyze information on the fly).

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

From Fortune. © 2022 Fortune Media IP Limited All rights reserved. Used under license.

Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, ServiceNow.