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As a Manager of the Customer Success Management team you will be responsible for developing a team of Customer Success Managers (CSMs) You will be part of the Customer Outcomes team. Our purpose is to accelerate platform adoption and improve customer results. We do this through a portfolio of services, delivered by outstanding consultants, using our ecosystem of partners, our leading practices, methodologies, and tools based on our experiences from 1000's of customer engagements.
What you get to do in this role:
Through prescriptive guidance, you will lead the team responsible for a portfolio of customers to help them achieve goals and foster greater adoption and usage of the ServiceNow products they have purchased. You will oversee your team's engagement with customers in their portfolio.
Lead your team to improve technical health, deployment, and adoption activities for their portfolio
Coach your team members to help them grow their careers
Ensure customer needs are met and roadblocks are removed
Manage the portfolio of accounts, hitting your goals and driving overall customer success
Partner with and assign activities to other team members to achieve outcomes and address customer needs
Ensure that customers obtain the maximum value from their ServiceNow investment and use their licenses
Reduce the number of escalated customers
Improve best practice development and guide team members
To be successful in this role you have:
5+ years of related work experience; OR equivalent work experience
Ability to be creative, comfortable running projects independently
Desire to solve complex issues through analysis and resolution
Experience leading high-functioning teams
Completed appropriate ServiceNow and other appropriate industry or functional certifications (e.g. Customer Success)
Right to work in the UK
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.
If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.
For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.
Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.
From Fortune. © 2022 Fortune Media IP Limited All rights reserved. Used under license.
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ServiceNow creates digital experiences that help organizations work smarter, faster, and better. Our purpose is to make the world work better for everyone.
We’re growing fast, innovating faster, and making an impact on our customers’ and employees’ lives in significant and important ways. With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be a Fortune100 Best Companies to Work For® and World's Most Admired Companies™.
From Fortune. ©2022-2023 Fortune Media IP Limited. All rights reserved. Used ...