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ServiceNow Global Public Sector (GPS) is expanding our leadership team of highly experienced and driven individuals who are passionate about transforming experiences for our clients and partners with ServiceNow's powerful digital workflow platform.
Join a team that re-shapes public service, partnering with leading public institutions and the most inspiring global organizations in the world. We are always evolving. We are passionate about public service, our product, and we live for our customers. We have high expectations, and a career with ServiceNow GPS means challenging yourself to always be better.
We are looking for a Mission Success Executive for U.S. State and Local Governments and Higher Education (SLED) markets, on an empowering new team in our Global Public Sector organization. You will drive growth strategies, understanding requirements, setting priorities, supporting sales teams and driving new pipeline opportunities to deliver powerful new solutions for our critical clients in government and higher education. You will serve in a dynamic role for GPS, overseeing our executive relationship management for assigned accounts, engagement with our partner network, and lead virtual teams in supporting our most esteemed clients.
What you get to do in this role:
Serve as our Global Public Sector Mission Success lead to support engagements with senior government executives, higher education leaders and elite partners, from Maine to Hawaii, North Dakota to Texas, California to Florida, and everywhere in between, both delivering a world of insights to ensure their mission success while elevating their best practices to benefit the world.
Set and drive the strategic market priorities, resources and investment of ServiceNow GPS internally as our specialized channel between diverse cross-functional organizations including Sales, Legal, Compliance, Marketing, Product, Solution Consulting, Ventures, Strategy and Services.
Develop and execute data-driven measurement and reporting strategies that empower dedicated local ServiceNow sales teams to exponentially grow their impact for clients and partners, both enhancing our performance on existing engagements and identifying new opportunities to deliver ServiceNow solutions for newer, greater challenges.
Build a data-driven, multi-year roadmap for orchestrating the full capacity of ServiceNow solutions and expertise for the mission success of our clients and partners.
Enable the ServiceNow GPS Mission Solutions team with priorities and insights to construct bold new solutions to meet emerging challenges of our clients and partners.
Partner with and support local Public Sector sales teams in identifying and communicating the unique requirements, trends and needs of our Public Sector clients and partners for U.S. SLED.
Achieve growth goals and targets set to ensure the measurable success of our clients and partners and the impact of our internal teams.
Combine effective and efficient business acumen with five-star executive client and relationship management to achieve greater mission success, from analyzing business performance to increase our impact, to representing that impact on the world stage through global alliances and networks.
To be successful in this role you have:
8+ years proven track record of cross-functional leadership experience across core functions of a high-growth Public Sector business, including but not limited to Client Management, IT Service Management, Partnerships and Alliances, Product and Sales
Experience serving in leadership roles with U.S. SLED government or higher education institutions
Experience leading programs designed for elevating customer experiences in Public Sector technology
Understanding of the potential and impact of emerging technologies and solutions in U.S. SLED, including Artificial Intelligence, Generative AI, Predictive Analysis, Accessibility and User-Centered Design Standards.
Proven experience achieving performance targets, including but not limited to growth and impact.
Ability to understand and lead understanding of the broad, macro-level business IT needs, and unique Government policy requirements, of the U.S. SLED markets
Ability to operate both "hungry and humble" in a dynamic environment within varying team functions ranging from advising and collaborating one day, to leading the next, ensuring accountability to best elevate our internal teams and empower our clients and partners
Experience engaging successfully with all levels of organizations both internal and external, from field teams delivering at the front lines of service, to senior leaders and elected officials
Experience in client management, and aligning account strategies to high growth opportunities
2+ years of experience as a Global Client Director or equivalent role with validated multi-million-dollar sales solutions experience and Executive level relationship management
Experience leading virtual or matrixed teams
Ability to travel up to 40% of the time
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.
If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.
For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.
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