ServiceNow is on FGB’s Best Tech Companies for Women of 2021.
FGB'ers gave this company a 4.7/5 in overall job satisfaction
FGB’ers working at ServiceNow rated their manager’s support a 4.7/5
Flexible PTO policy intended to empower full-time employees to balance their professional and personal lives.
ServiceNow offers to 20 weeks of paid parental leave and generous family leave.
Access to ServiceNow's Diversity, Inclusion and Belonging Community consisting of seven employee-led Belonging Groups.
At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.
With more than 7,400+ customers, we serve approximately 80% of the Fortune 500, and we're on the 2021 list of FORTUNE World's Most Admired Companies®.
Transforming the world of work is one of the most pressing issues that business leaders face today and, as the defining enterprise platform of the 21st century, ServiceNow is poised to be the platform of choice to tackle this critical imperative. However, we will not succeed in delivering our customers’ desired outcomes without a robust partner ecosystem with leading partner solutions - that’s exactly where this role fits. The Solution Lead, Manager will join our Partner Solutions Center of Excellence (CoE) within the Alliances & Channel Ecosystem (ACE) organization. ACE is at the forefront of driving ServiceNow’s growth to $15B and beyond.
The Partner Solutions CoE aspires to build a culture of continuous innovation to drive profitable revenue through the identification, incubation, and monetization of breakthrough, market-leading partner solutions. The Solution Lead, Manager is an exciting role, central to how we ideate, cultivate, monetize, and scale new solutions that will fundamentally transform the world of work. We classify partner solutions as opportunities for a partner’s IP to be coupled with the ServiceNow products and platform to create a net-new, combined solution.
The Solution Lead, Manager will be responsible for working jointly with partners and the broader Solution CoE team to assess, to qualify, and to carry new solution concepts through their end-to-end journey to solution launch.
Primary owner of the solution development end-to-end journey and associated outcomes
Assessment, qualification, and intake of strategic partner solution opportunities
Lead Solution GTM (Go-to-Market) framework, including monetization
Regular collaboration across multiple teams and stakeholders inside and outside the ACE GTM organization
This includes our partner’s solution team members and ServiceNow’s internal resources including partner managers, solution architects, business value consultants, product management, UI/UX designers, marketing, pricing operations, etc
Works with internal stakeholders and partners to
Develop comprehensive business plans
Define and articulate a clear strategy with associated market value and joint business case
Define & lead solution ideation, discovery, and associated requirements
Influence project scope to deliver effective and efficient solutions
Define and communicate success criteria & KPIs (Key Performance Indicators)
Drive sales rigor to support partners in building pipeline motions
Help lead, build, and scale the ACE GTM Partner Solutions COE Program
Help identify opportunities with key industry, buyer persona, and/or business imperative value-propositions and alignment
Elevate the partner focus towards cross and co-selling solution opportunities with our partners and partner field teams
Evangelize the power of the ServiceNow platform in transforming work across the partner ecosystem
Work cross functionally to ensure Partner Acceleration, Partner Success, and other relevant internal teams are aware of and aligned to partner solutions
10+ years of relevant work experience
Strong oral and written communication skills; including process documentation
Strong analytical, problem-solving, negotiation, task and project management, and organizational skills
Solution or product experience at SaaS company, system integrator, or equivalent
Understanding of Alliance and Channel ecosystem development, partner operating models and market dynamics
Experience managing projects/portfolios and understanding project success
Demonstrate the experience to lead in a matrix organization
High level understanding of software development lifecycle (SDLC)
Solution or product experience at system integrator or leading enterprise SaaS company is a plus
Ability to work independently, and as part of a team, with a willingness to learn through design thinking and execution
Possess initiative, curiosity, sense of humor, and a “make it work” ethos
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ page to learn more.
If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.
For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.
Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.
Work personas are categories that are assigned to employees depending on the nature of their work. Employees will fall into one of three categories: Remote, Flexible or Required in Office.
Required in Office
A required in office work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office. This persona is required to work from their assigned workplace location 100% of the work week based on the business needs of their role.
A flexible work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office and will work from their assigned workplace location roughly 3 days/week or less (generally around 40-60% of the work week). Flexible employees may choose to work the remaining working time from their workplace location or home. Flexible employees are required to work within their state, province, region, or country of employment.
A remote work persona is defined as an employee who performs their responsibilities exclusively outside of a ServiceNow workplace and is not contracted or aligned to a ServiceNow-affiliated office, including those whose place of work (pursuant to their terms and conditions of employment) is their home. Remote employees are required to work within their state, province, region, or country of employment.
At ServiceNow, we make the world of work, work better for people. We deliver digital workflows that create great experiences and unlock productivity. With ~6,900 customers, we serve ~80% of the Fortune 500. And we are #1 on FORTUNE® Future 50 2021 list. This is the future of work.
Help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better. Explore our open positions here, and visit our Careers site to learn more.