Platform Architect

ServiceNow

4.7

(132)

Japan

Why you should apply for a job to ServiceNow:

  • 4.7/5 in overall job satisfaction
  • 4.7/5 in supportive management
  • 92% say women are treated fairly and equally to men
  • 91% would recommend this company to other women
  • 95% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Flexible PTO policy intended to empower full-time employees to balance their professional and personal lives.
  • ServiceNow offers to 20 weeks of paid parental leave and generous family leave.
  • Access to ServiceNow's Diversity, Inclusion and Belonging Community consisting of nine employee-led Belonging Groups.
  • #JB0053397

    Position summary

    leading practices, methodologies and tools based on our experiences from 1000's of customer engagements.

    What you get to do in this role:

    The Customer Outcomes Principal Platform Architect is a technical advisory role, responsible for helping our customers establish a technical foundation in the ServiceNow Platform and design solutions that improve outcomes. The Principal Platform Architect ensures customers use leading practices around instance strategy, technical governance, core data, integrations and the technical health of the platform. This is a consultative role focused on guiding ServiceNow, partner, and customer employees on the engagement team to provide a solution on a technical architecture designed for long-term success.

    • You will work with the customer across executive, platform owner, enterprise architects, and development teams during the selling, structuring and implementation of solutions.

    • Be a technical expert across multiple engagements to guide customers, partners, and internal team members to provide successful customer solutions.

    • Provide a variety of knowledge across multiple workflows.

    • Develop relationships with technical and business leaders at the customer site to understand the role of ServiceNow in their digital transformation vision.

    • Translate goals to outcomes into a customer roadmap.

    • Translate business information and technical requirements into an architectural blueprint to achieve complex goals.

    • Engage with the customer's Enterprise Architects to position ServiceNow as the digital transformation platform standard, integrated with the customer's core applications.

    • Manage technical governance, and an delivery operating model and governance.

    • Ensure instance health by working with the engagement team to reduce technical debt and align to ServiceNow leading practices.

    • Support the sales effort by scoping and estimating the engagement and change orders.

    • Be an active contributor of leading practices and expertise related to the ServiceNow platform.

    • Maintain skills / certifications on for .

    • Support the professional development of others through means of mentoring.

    Qualifications

    To be successful in this role you have:

    • 12+ years progressive experience as part of a professional services organization; or equivalent education/experience

    • Management consulting experience

    • Ability to travel when needed

    • Creativity with comfort running programs independently within a "startup paced" environment

    • Success driving complex issues through analysis and resolution

    • Ability to relay complex information to diverse set of audiences, both technical and non-technical

    • ServiceNow certifications in aligned workflow

    • Industry domain expertise in

    • Large program experience leading architecture and design

    • Enterprise architecture experience

    • Cloud application technology experience

    Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

    Additional Information

    Work Personas

    We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

    Equal Opportunity Employer

    ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

    Accommodations

    We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

    Export Control Regulations

    For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

    From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license.

    Why you should apply for a job to ServiceNow:

  • 4.7/5 in overall job satisfaction
  • 4.7/5 in supportive management
  • 92% say women are treated fairly and equally to men
  • 91% would recommend this company to other women
  • 95% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Flexible PTO policy intended to empower full-time employees to balance their professional and personal lives.
  • ServiceNow offers to 20 weeks of paid parental leave and generous family leave.
  • Access to ServiceNow's Diversity, Inclusion and Belonging Community consisting of nine employee-led Belonging Groups.