Portfolio Success Manager

ServiceNow

4.7

(132)

São Paulo, Brazil

Why you should apply for a job to ServiceNow:

Ranked as one of the Best Tech Companies for Women in 2023

4.7/5 in overall job satisfaction

4.7/5 in supportive management

92% say women are treated fairly and equally to men

91% would recommend this company to other women

95% say the CEO supports gender diversity

Ratings are based on anonymous reviews by Fairygodboss members.

Flexible PTO policy intended to empower full-time employees to balance their professional and personal lives.

ServiceNow offers to 20 weeks of paid parental leave and generous family leave.

Access to ServiceNow's Diversity, Inclusion and Belonging Community consisting of nine employee-led Belonging Groups.

#JB0052010

Position summary

ge of the ServiceNow products they have purchased through prescriptive guidance. You will bring ServiceNow's best practices, innovations, and capabilities to help customers achieve their goals.

Oversee the customer outcomes engagement for customers in your portfolio, understanding each customer's needs and challenges
Ensure customers are technically healthy and on the most recent version of our product
Identify criteria for assisting your customers by using Success Plays in the Success Platform
Promote ServiceNow customer success stories and processes
Ensure that customers obtain the maximum value from their ServiceNow investment and use their licenses
Work with ServiceNow teams to improve product adoption and increased footprint
Ensure any escalated client issues are resolved quickly, using resources from across the company ecosystem

Qualifications

To be successful in this role you have:

5+ years of experience providing customer professional services or related business support
Ability to provide independent comprehensive services
Experience resolving issues through analysis
Experience in working collaboratively
ServiceNow accreditations or certifications a plus

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.