Presales Solution Consultant, Employee Experience & HR Service Delivery

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,400+ customers, we serve approximately 80% of the Fortune 500, and we're on the 2021 list of FORTUNE World's Most Admired Companies®.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Job Description

As an Employee Experience Solution Consultant you bring passion to technology to our clients in Central and Eastern Europs.  You understand how ServiceNow creates value for our customers and their businesses. You combine HR Know-How with technical Know-How and bring a strategic mindset to the business. In addition, you have an interest to develop, position and deliver product-specific solutions during sales cycles.

As an Employee Experience Solution Consultant, you will be responsible as the face of our solutions and our company, and for supporting the sales effort, including customer requirements gathering, demonstrations, solution configuration for proof of concepts, and participation in marketing events. Good customer advocacy skills, the ability to learn quickly; along with the ability to translate technical capabilities into business benefits is crucial. You will be the product expert that conveys value to address customers’ business issues.

What you get to do in this role:

Together with a dedicated solution sales specialist, you are responsible for:

• Business Process knowledge to prove the value of our product for the business situation of your client

• Identify demands within the HR/Workplace/Legal function for our platform 

• Contribution to sales campaigns focussed on the Employee Experience solution suite, which includes HR Service Delivery, HCM, and Workplace Management

• Lead discovery workshops to determine customers’ business challenges and deliver product demonstrations aligned to customer needs 

• Setup and deliver solution demonstrations to customers in person and virtually to address business issues

• Answer product feature questions from customers, channel partners and ServiceNow colleagues 

• Configure demonstration environments to address customer requirements and business issues

• Responding to Request for Information/Proposal documents

• Provide feedback to product management about product enhancements that can address customer needs and drive additional business value 

• Help develop programs that enable the field sales organisation to demonstrate the value of Employee Experience, and HR Service Management on the ServiceNow platform

• Share and learn best practices and re-usable assets with other Solution Consultants to enhance the quality and efficiency of the team 

• Stay current on competitive analysis and market differentiation Support marketing events including executive briefings, conferences, user groups, and trade shows

Qualifications

To be successful in this role candidates typically have:

• 5+ years of pre-sales solution consulting or sales engineering experience in Employee Experience, HR Service Delivery or HCM industry

• Experience of delivering complex solutions into Enterprise Accounts, across the region

• Proficiency with the ServiceNow platform or technical expertise with cloud software solutions

• Pitch perfect communication skills, in both English and local language essential 

• A confident and engaging presenting style

• Proven track record of presenting at to a variety of stakeholders, to both a technical audience level and a C-Suite level

• Ability to complete tasks in an organised, detailed way with minimal supervision 

• Experience working collaboratively across a complex sales eco-system, with account teams, sales leadership, commercial, product management, product marketing, partners, and professional services 

• Demonstrated territory management skills, including pipeline building and working closely with Sales counterpart to drive execution excellence

• Creative problem-solving skills with a growth mindset and desire to work in a fast-paced, high growth organisation 

• Willingness to travel across the region as necessary 

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ page to learn more. 

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

Work Personas

Work personas are categories that are assigned to employees depending on the nature of their work. Employees will fall into one of three categories: Remote, Flexible or Required in Office.

Required in Office

A required in office work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office. This persona is required to work from their assigned workplace location 100% of the work week based on the business needs of their role.

Flexible

A flexible work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office and will work from their assigned workplace location roughly 3 days/week or less (generally around 40-60% of the work week). Flexible employees may choose to work the remaining working time from their workplace location or home. Flexible employees are required to work within their state, province, region, or country of employment.

Remote

A remote work persona is defined as an employee who performs their responsibilities exclusively outside of a ServiceNow workplace and is not contracted or aligned to a ServiceNow-affiliated office, including those whose place of work (pursuant to their terms and conditions of employment) is their home. Remote employees are required to work within their state, province, region, or country of employment.