Principal Engagement Manager

ServiceNow

4.7

(132)

Addison, TX (Remote)

Why you should apply for a job to ServiceNow:

  • 4.7/5 in overall job satisfaction
  • 4.7/5 in supportive management
  • 92% say women are treated fairly and equally to men
  • 91% would recommend this company to other women
  • 95% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Flexible PTO policy intended to empower full-time employees to balance their professional and personal lives.
  • ServiceNow offers to 20 weeks of paid parental leave and generous family leave.
  • Access to ServiceNow's Diversity, Inclusion and Belonging Community consisting of nine employee-led Belonging Groups.
  • #JB0052741

    Position summary

    ization innovate. Deliverables will include the implementation of new projects, as well as managing and navigating the customers' during these projects.

    What you get to do in this role:

    • Manage cross-functional projects and teams, senior-level business executives and customers to provide a unique customer experience during the projects.

    • Provide weekly/monthly, quarterly updates to the customer as well as to internal executive teams

    • Manage each phase of the project and be able to navigate the cross-functional team, both internal and external

    • Initiate and/or participate in strategic initiatives that impact the tactical approach to the effort as well as influencing the direction of the project.

    • Develop and present the value proposition to the customer as part of the initiative and on-going collaboration

    • Mentor Customer Outcomes or Partner team members to achieve the engagement's deliverables and promote the customer's desired results.

    • Identify gaps between actuals and plan of record, proposing solutions and driving resolutions.

    Qualifications

    To be successful in this role you have:

    • Minimum of 12 years of high-tech/SaaS industry experience

    • 8+ years in Customer Engagement roles

    • Prior experience with implementing or supporting ServiceNow products in an Enterprise

    • Strong cross-functional, technical Project Management experience including planning, scheduling, monitoring and stakeholder reporting

    • Demonstrated experience in leading key projects, including strategic customer programs from inception to successful roll-out and beyond

    • Strong documentation and presentation skills including creative thinking and willingness to work hands-on to deliver impactful outcomes

    • Experience with analytics and understanding of metrics and KPIs (as defined)

    • Thought leadership and strategic thinking

    • Ability to gather and analyze data to understand the pros and cons of different decisions and options

    • Ability to communicate abstract ideas clearly and independently manage complex project objectives

    • Excellent negotiation and persuasion skills.

    • Facilitation skills in leading and planning meetings, reviews, and retrospectives.

    • Strong customer orientation and an innate ability to anticipate and act

    • Active listening skills to ensure feedback drives new initiatives and identifies areas of improvement

    • Ability to learn quickly and pick up tools, systems, and processes in a short amount of time

    • Critical thinking skills, and ability to assimilate and implement new information rapidly and think strategically

    • BS/BA degree in computer science, engineering or related discipline preferred

    • Travel up to 50%

    Additional Information

    Work Personas

    We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

    Equal Opportunity Employer

    ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

    Accommodations

    We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

    Export Control Regulations

    For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

    From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license.

    Why you should apply for a job to ServiceNow:

  • 4.7/5 in overall job satisfaction
  • 4.7/5 in supportive management
  • 92% say women are treated fairly and equally to men
  • 91% would recommend this company to other women
  • 95% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Flexible PTO policy intended to empower full-time employees to balance their professional and personal lives.
  • ServiceNow offers to 20 weeks of paid parental leave and generous family leave.
  • Access to ServiceNow's Diversity, Inclusion and Belonging Community consisting of nine employee-led Belonging Groups.