Principal Outbound Product Manager, Procurement Operations

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,400+ customers, we serve approximately 80% of the Fortune 500, and we're on the 2021 list of FORTUNE World's Most Admired Companies®. 

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Job Description

Company

Work matters. It’s where we spend a third of our lives. And the workplace of the future is going to be a great place. We’re dedicated to bringing that to life for people everywhere. That’s why we put people at the heart of everything we do.

People matter. Our people have a passion for learning, building, and innovating. Whether you’re an engineer, a sales professional, a finance professional, or anything in-between, our roles aim to provide each person with meaningful impact and plenty of space to grow.

Team

Join a new, fast growing product team at ServiceNow and help shape the future of procurement and finance! Together we will transform employee experiences and make work seamless, integrated and efficient across the ERP environments. Here is what is important to us: (1) building relationships based on trust (2) owning and executing your personal and team objectives with grit and passion (3) adopting a growth mindset in relentless desire to help better our customers, our team and yourself.

Role

The Principal Outbound Product Manager resides within the Product organization. This role is extraordinarily collaborative, working not only with peer inbound and outbound product managers, but also cross-functionally with Sales, Marketing, Customer Outcomes, and Alliance & Channels.

If you are passionate about leading the product’s go-to-market strategy, getting to know its customer and user personas, and developing the tools and campaigns that the company will use to introduce and sell this product to the market, this role is for you!

What you get to do in this role:

• Be the Voice of the Customer:

Build relationships with customers through early adopter programs, executive briefings, and more to understand their pain-points and vision. Demo and present at conferences and sales calls. Champion the customer to the rest of the product management, sales and marketing organization to influence strategic direction of the business.

• Develop Product Strategy:

 Evaluate competitive and market data to develop a point of view on product priorities. Write business cases for investments and deliver these insights in senior level management meetings. Brief analysts to ensure comprehensive understanding of the product’s market position.

• Drive Go to Market Activities:

Work cross functionally with marketing, sales and the rest of the go-to-market team to define and execute release delivery plans. Develop core positioning and messaging for the product.

• Create and Grow Partnerships:

 Explore and pitch inorganic methods of providing solutions which solve problems for customers. Create a strategy for technical and strategic partnerships which further the product team’s goals.

Qualifications

To be successful in this role you have:

• 7+ years of outbound product management or product marketing experience in a Finance related market, including Source-to-Settle, eProcurement, Procure-to-Pay, or a related function is required. Finance practitioners with a demonstrated passion for growing and evolving their field should also apply.

• Be comfortable and thrive presenting to large audiences as well as be able to go-deep 1:1 with customers.

• Think strategically, learn fast and communicate with impact.

• Have demonstrated past experience defining paths to market for new products, applications or features as well as the successful execution of that go to market strategy.

• Have experience creating engaging and educating content. Types of content could include, but is not limited to, presentations, datasheets, whitepapers, infographics, and videos.

• Proven ability to influence cross-functional teams without formal authority.

• Have demonstrated the ability to solve complex problems.

• Be willing to travel up to 30% of the year.

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ page to learn more.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

Work personas

Work personas are categories that are assigned to employees depending on the nature of their work. Employees will fall into one of three categories: Remote, Flexible or Required in Office. 

Required in Office

A required in office work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office. This persona is required to work from their assigned workplace location 100% of the work week based on the business needs of their role.

Flexible 

A flexible work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office and will work from their assigned workplace location roughly 3 days/week or less (generally around 40-60% of the work week). Flexible employees may choose to work the remaining working time from their workplace location or home. Flexible employees are required to work within their state, province, region, or country of employment.

Remote

A remote work persona is defined as an employee who performs their responsibilities exclusively outside of a ServiceNow workplace and is not contracted or aligned to a ServiceNow-affiliated office, including those whose place of work (pursuant to their terms and conditions of employment) is their home. Remote employees are required to work within their state, province, region, or country of employment.