Principal Techical Consultant, Creator Workflows

ServiceNow

4.7

(132)

Addison, TX (Remote)

Why you should apply for a job to ServiceNow:

  • 4.7/5 in overall job satisfaction
  • 4.7/5 in supportive management
  • 92% say women are treated fairly and equally to men
  • 91% would recommend this company to other women
  • 95% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Flexible PTO policy intended to empower full-time employees to balance their professional and personal lives.
  • ServiceNow offers to 20 weeks of paid parental leave and generous family leave.
  • Access to ServiceNow's Diversity, Inclusion and Belonging Community consisting of nine employee-led Belonging Groups.
  • #JB0054297

    Position summary

    eds and business impact. They thrive in a fluid work environment, is a self-motivated partner/leader, and a hands-on maker who works across a variety of industries, and can synthesize diverse perspectives. An exceptional designer OR developer with some capability in the other discipline will also be considered.

    What you get to do in this role:

    • Build ServiceNow user experiences considering customer design, responsiveness, and WCAG 2.1 accessibility (HTML, CSS, AngularJS, SASS, Bootstrap 3, JSON, REST APIs) across all ServiceNow solutions.

    • Lead customer design workshops around Service Portal, Workspace, and Mobile

    • Transform co-created future state narrative design into an experience, then enhance and refine through validation of design concepts

    • Act as a liaison between customer and third-party design/creative teams and customer leadership and stakeholders to ensure optimum functionality, performance, accessibility, scalability, and security

    • Draft technically focused user stories, their acceptance criteria, testing strategy, and knowledge transfer while supporting customers in reviewing and approving them

    • Create and deliver front-end solutions that consider long-term technical architecture, process design, and ServiceNow technical standards

    • Support the engagement efforts related to Platform wide process definition, re-engineering, improvement, and gap analysis of current/future-state processes and functionality during workshops with key customer sponsors and stakeholders

    • Advise customers in their efforts to take advantage of the ServiceNow Front End capabilities in their efforts to improve their existing processes and user experiences

    • Guide and provide ad-hoc oversight and enablement for the customer's future administrators throughout the engagement

    • Be a lead member of an overall engagement project team focused on delivering successful and substantive customer outcomes

    • Juggle multiple and complex projects/initiatives

    • Promote continuous improvement practices for delivery/engagement materials

    • Support specific sales activities when required

    • Provide training and mentoring to other members of the ServiceNow delivery team and partner ecosystem upon request

    • Up to 30% travel, depending on customer needs and internal meetings.

    Qualifications

    Minimum Qualifications:

    • At least 8 years of configuration or development experience - ServiceNow app dev, web development, integrations, ServiceNow portal, workspace, and mobile solutions

    • Demonstrated ability to influence and consult (providing options with pros, cons, and risks) in complex and varied customer environments, while providing thought leadership to customer sponsors/stakeholders in solving business process and/or technical problems

    • Experience developing with common JavaScript frameworks (AngularJS, React, etc.) and consulting on UX-related projects

    • Experience with Web Technologies (HTML, Web Services, Bootstrap 3, CSS, etc.) and working with SaaS technologies

    • Applying a User-Centered Design mindset and methodology when working on product designs

    • Strong interpersonal skills, customer-centric attitude, and ability to operate within a culturally diverse environment

    • Proven team player and team builder

    Preferred Qualifications:

    • Bachelor's degree or certifications (Human-Computer Interaction or a related field)

    • Experience in conceptualization, design strategy, UX, and art direction of prototypes

    • Familiarity with collaboration, design, and prototyping tools such as Miro, Sketch, inVision, Figma, Adobe Photoshop, and Adobe Illustrator

    • Experience with user research such as:

      • Conducting User Interviews, Usability Studies, Card Sorting, Surveys, etc.
      • Formulating data into a presentable format of personas, research findings, and customer journey maps
    • Understanding native mobile, web application, and responsive web design experience

    • Command of design basics: readability, iconography, color, and spatial relationships

    • ServiceNow certifications such as System Administrator (CSA), Application Development (CAD), Service Portal, and Virtual Agent are beneficial

    Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

    Additional Information

    Work Personas

    We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

    Equal Opportunity Employer

    ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

    Accommodations

    We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

    Export Control Regulations

    For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

    From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license.

    Why you should apply for a job to ServiceNow:

  • 4.7/5 in overall job satisfaction
  • 4.7/5 in supportive management
  • 92% say women are treated fairly and equally to men
  • 91% would recommend this company to other women
  • 95% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Flexible PTO policy intended to empower full-time employees to balance their professional and personal lives.
  • ServiceNow offers to 20 weeks of paid parental leave and generous family leave.
  • Access to ServiceNow's Diversity, Inclusion and Belonging Community consisting of nine employee-led Belonging Groups.