Product & Pricing Configuration Program Manager

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,400+ customers, we serve approximately 80% of the Fortune 500, and we're on the 2021 list of FORTUNE World's Most Admired Companies®. 

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Job Description

Team: Sales Support & Infrastructure

Come join the Sales Support & Infrastructure team within the Digital Innovation and Transformation team (DI&T) where we drive innovation and transformation for the lead to cash workflow across the whole enterprise as we scale our business to $20B+ as the defining software company of the 21st century.

Role

The Product & Pricing Configuration Program Manager will support the Nextgen CPQ Program by managing product definitions, component and BOM creation, as well as coordinating all other information required to document the product structure from early introduction through end of cycle. The candidate for this role must be able to contribute and maintain the product configuration setup and be able to define system configuration. You must be flexible, responsive, hands-on and able to manage competing demands.

This position requires strong collaboration & influence skills as product & pricing configuration is highly cross-functional in nature involving multiple stakeholders across multiple applications.

What you get to do in this role:

• Create and release part numbers in the Product Data Master, including collection of data, entry and review of associated data and documentation.

• Create and release Bills of Material based on input from product and pricing ops team

• Initiate and manage product changes as needed

• Verify items have landed in downstream systems

• Create BOMs and collect data required for value added configurations and relationships

• Advise and document changes on new and existing products.

• Perform UAT

• Participate in the development and continuous improvement of product lifecycle management and other related practices

• Create and maintain business process documentation for product and pricing administration area

• End user support and problem resolution

Qualifications

• 8+ years product administration experience

• Proven communicator and teammate with experience working effectively with teams

• Experience with Product Quality or Product Governance and Compliance

• Experience collaborating and/or leading in a team environment

• Excellent time management

• Strong teamwork and interpersonal skills

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ page to learn more.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

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Work personas

Work personas are categories that are assigned to employees depending on the nature of their work. Employees will fall into one of three categories: Remote, Flexible or Required in Office. 

Required in Office

A required in office work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office. This persona is required to work from their assigned workplace location 100% of the work week based on the business needs of their role.

Flexible 

A flexible work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office and will work from their assigned workplace location roughly 3 days/week or less (generally around 40-60% of the work week). Flexible employees may choose to work the remaining working time from their workplace location or home. Flexible employees are required to work within their state, province, region, or country of employment.

Remote

A remote work persona is defined as an employee who performs their responsibilities exclusively outside of a ServiceNow workplace and is not contracted or aligned to a ServiceNow-affiliated office, including those whose place of work (pursuant to their terms and conditions of employment) is their home. Remote employees are required to work within their state, province, region, or country of employment.