Renewal Account Manager

ServiceNow

4.7

(131)

Mexico City, Mexico

Why you should apply for a job to ServiceNow:

  • 4.7/5 in overall job satisfaction
  • 4.7/5 in supportive management
  • 92% say women are treated fairly and equally to men
  • 91% would recommend this company to other women
  • 95% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Flexible PTO policy intended to empower full-time employees to balance their professional and personal lives.
  • ServiceNow offers to 20 weeks of paid parental leave and generous family leave.
  • Access to ServiceNow's Diversity, Inclusion and Belonging Community consisting of nine employee-led Belonging Groups.
  • #743999954592344EXT-en-us

    Position summary

    ear from our employees about their experiences working at ServiceNow.

    Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

    Job Description

    What you get to do in this role:

    • Negotiate all facets of renewal contracts. Develop win/win negotiation strategies that maximize contract value while enhancing the customer relationship and the value they are realizing from ServiceNow.

    • Identify customer needs and demonstrate account management capabilities to guide renewal closure.

    • Maintain an understanding of ServiceNow licensing models to provide both sales and customers assistance in licensing discussions.

    • Monitor customer health metrics to identify risks. Develop risk mitigation strategies and guide appropriate actions with partner teams.

    • Work with wider team to provide regular and accurate updates on renewal status to management and escalate when needed.

    • Engage customer in conversations around renewal readiness, timing and general customer needs.

    • Connect with customers on multi-year contracts to ensure continued engagement and customer value realization.

    • Present renewal proposal(s) and options to customer and notify customer of upcoming contract expiration.

    • Work with Legal, Deals Desk and Sales Operations to resolve complex issues regarding approval and finalization of executable OF.

    • Partner with our Customer Success organization to review customer value achievement to achieve customer product adoption and high use.

    Qualifications

    To be successful in this role you have:

    • 5+ years demonstrated success in a Renewal Account Management or Customer Success capacity.

    • Experience leading customer retention and adoption of a SaaS product for complex accounts/territories.

    • Advanced proficiency with contract renewal processes.

    • Experience building relationships with peers and partners.

    • Excellent customer management skills; including sales, account management, and customer service.

    • Personal initiative to identify areas of process improvement and efficiency.

    • Strong work ethic and quota achievement.

    • Deep expertise with a SaaS model focused on enterprise software preferred.

    FD21

    Additional Information

    ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

    At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

    If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

    For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

    Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site .

    From Fortune. © 2022 Fortune Media IP Limited All rights reserved. Used under license.

    Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, ServiceNow.

    Why you should apply for a job to ServiceNow:

  • 4.7/5 in overall job satisfaction
  • 4.7/5 in supportive management
  • 92% say women are treated fairly and equally to men
  • 91% would recommend this company to other women
  • 95% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Flexible PTO policy intended to empower full-time employees to balance their professional and personal lives.
  • ServiceNow offers to 20 weeks of paid parental leave and generous family leave.
  • Access to ServiceNow's Diversity, Inclusion and Belonging Community consisting of nine employee-led Belonging Groups.