Senior Advisory Presales Solution Consultant - Customer (CX) & Industry Workflows

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As Presales Solution Consultant for our Customer Workflows business unit, you will be responsible for supporting the sales effort, including product customer requirements gathering, demonstrations, product configuration for proof of concepts, and participation in marketing events. Good customer advocacy skills, the ability to learn quickly; along with the ability to translate technical capabilities into value and benefits is crucial. You will be the product expert that conveys value to address customers' business issues.

This product is built on ServiceNow's market leading Now platform and applies service management discipline to improve an organisations service relationships (NPS) with its customers through a 360 degree improvement in customer service processes. We're proud to say that ServiceNow Customer Engagement Solution was recently named a leader in the Gartner Magic Quadrant

What you get to do in this role:

• Support solution sales as a technical and domain expert of a client-facing sales team

• Help develop and contribute to sales campaigns focused on Customer Service and Customer Experience workflows

• Contribute and maintain a showcase of Customer Service workflow solutions created on the ServiceNow platform

• Lead discovery workshops to determine customers' business challenges and deliver product demonstrations to align our solution with customer needs

• Handle product feature and technical questions from customers, channel partners and ServiceNow colleagues

• Configure demonstration environments to address customer requirements and business issues

• Deliver product demonstrations to customers and products, in person, and through WebEx

• Provide feedback to product management about product enhancements that can address customer needs and drive additional business value

• Share best practices and known solutions with other Solution Consultants to enhance the quality and efficiency of the other team members

• Stay current on competitive analyses and understanding differentiators between ServiceNow and its competitors.

• Communicate with both business and technical decision makers

• Responding to Request for Information/Proposal documents

• Supporting Marketing events - user conferences, trade shows, analyst demonstrations, webinars etc...

• Act as the ServiceNow subject matter expert at executive briefings / marketing events

Qualifications

Successful candidates typically have:

• 5+ years of pre-sales solution consulting or sales engineering experience in Customer Experience, CRM, or Customer Engagement industry

• Proficiency with the ServiceNow platform or technical expertise with cloud software solutions

• Pitch perfect communication, writing and presenting skills, with fluency in English essential

• Demonstrated relationship building skills, with proven success at developing and nurturing relationships up to and including C-level

• Experience speaking with both business decision makers, and technical decision makers, with the ability to effectively communicate ServiceNow value proposition and key differentiators to prospects

• Experience working on complex deals with Enterprise customers in a matrix team.

• Experience working collaboratively across a complex sales eco-system, with account teams, sales leadership, commercial, product management, product marketing, partners, and professional services

• Demonstrated territory management skills, including pipeline building and working closely with Sales counterpart to drive execution excellence

• Creative problem-solving skills with a growth mindset and desire to work in a fast-paced, high growth organisation

• Organised and detail-oriented

• A high degree of passion, energy and drive

• Willingness to travel as necessary

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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