ServiceNow is on FGB’s Best Tech Companies for Women of 2021.
FGB'ers gave this company a 4.7/5 in overall job satisfaction
FGB’ers working at ServiceNow rated their manager’s support a 4.7/5
Flexible PTO policy intended to empower full-time employees to balance their professional and personal lives.
ServiceNow offers to 20 weeks of paid parental leave and generous family leave.
Access to ServiceNow's Diversity, Inclusion and Belonging Community consisting of seven employee-led Belonging Groups.
At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.
With more than 7,400+ customers, we serve approximately 80% of the Fortune 500, and we're on the 2021 list of FORTUNE World's Most Admired Companies®.
As an integral member of ServiceNow's GDM Analytics team, the Senior Data Analyst will leverage analytics and business acumen to help organizational leaders make data-driven decisions.
This role will work with opportunity, contract, and usage data to help the organizations of Compliance, Proposals, Professional Services Deal Desk, and Subscription Deal Desk get the most out of their people. This will involve standing up reporting capabilities, diving into predictive analytics when necessary, and becoming a source of thought leadership for the four pillars of Global Deal Management.
Typical questions you may be asked to answer will range from explicit reporting such as “What was the opportunity win rate of the Proposals team compared to the overall ServiceNow win rate?” and also more nuanced questions such as “How does high usage of our products correlate with the potential for upsell during the renewal process?”
Responsibilities include but are not limited to:
The _Senior Data Analys_t will be responsible for conducting ad-hoc analyses, dashboard creation, and predictive analytics. While he/she may be supporting any of the 4 pillars (Proposals, Compliance, Subscription Deal Desk, and Professional Services Deal Desk) at any given time, he/she will be primarily dedicated to one of these 4 pillars. He/she will be a source for thought leadership for his/her dedicated org, and therefore must possess high business acumen as well as a strong understanding of data and analytics to drive impactful business decisions.
· Conduct ad-hoc analyses based on shifting business needs using SQL, Python, and/or Excel
· Regularly present to organizational leaders on the insights they uncover
· Project manage large initiatives in an agile environment when necessary
· Create reporting capabilities using PowerBI and/or Tableau
· Become the SME in a dedicated GDM pillar (Proposals/Compliance/PS Deal Desk, or Subscription Deal Desk)
· Take a proactive approach to analytics to suggest the next best steps based on initial insights
· Pull/combine various (sometimes disparate) datasets together accurately and efficiently
· Provide compelling data visualizations that drive business leaders towards data-driven decisions
· 5-8 years of analytics, data engineering, or data science experience
· Strong understanding of relational databases
· HANA or Snowflake experience is a plus
· Intermediate to Advanced SQL knowledge is a must
· Python or R proficiency is preferred
· PowerBI or Tableau experience is preferred
· Analytics masters or MBA is preferred
· SaaS analytics, subscription models, and finance experience is a plus
· Proactive attitude and approach to work
· Ability to effectively prioritize deliverables with high quality and on-time delivery
· Excellent verbal and written communication skills, problem-solving, presentation abilities, and strong business acumen
· Knowledge of agile project management workflow
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ page to learn more.
If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.
For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.
Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.
Work personas are categories that are assigned to employees depending on the nature of their work. Employees will fall into one of three categories: Remote, Flexible or Required in Office.
Required in Office
A required in office work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office. This persona is required to work from their assigned workplace location 100% of the work week based on the business needs of their role.
A flexible work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office and will work from their assigned workplace location roughly 3 days/week or less (generally around 40-60% of the work week). Flexible employees may choose to work the remaining working time from their workplace location or home. Flexible employees are required to work within their state, province, region, or country of employment.
A remote work persona is defined as an employee who performs their responsibilities exclusively outside of a ServiceNow workplace and is not contracted or aligned to a ServiceNow-affiliated office, including those whose place of work (pursuant to their terms and conditions of employment) is their home. Remote employees are required to work within their state, province, region, or country of employment.
At ServiceNow, we make the world of work, work better for people. We deliver digital workflows that create great experiences and unlock productivity. With ~6,900 customers, we serve ~80% of the Fortune 500. And we are #1 on FORTUNE® Future 50 2021 list. This is the future of work.
Help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better. Explore our open positions here, and visit our Careers site to learn more.