ServiceNow is on FGB’s Best Tech Companies for Women of 2021.
FGB'ers gave this company a 4.7/5 in overall job satisfaction
FGB’ers working at ServiceNow rated their manager’s support a 4.7/5
Flexible PTO policy intended to empower full-time employees to balance their professional and personal lives.
ServiceNow offers to 20 weeks of paid parental leave and generous family leave.
Access to ServiceNow's Diversity, Inclusion and Belonging Community consisting of seven employee-led Belonging Groups.
At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.
With more than 7,400+ customers, we serve approximately 80% of the Fortune 500, and we're on the 2021 list of FORTUNE World's Most Admired Companies®.
The Senior Enterprise Sales Associate ("Sr ESA") role is a selling and support role to promote new business and to develop ServiceNow's sales talent through a structured development and promotional path. As an important member of the global Inside Go To Market organization, the Senior ESA partners with Account Executives to produce new sales revenue. This will be achieved by supporting Account Executives on strategic account planning, territory planning, researching prospect customers, using business development techniques and completing field-based sales activities within a defined set of prospects, territory or industry.
What you get to do in this role:
The Senior Enterprise Support Associate supports our DACH customers while achieving quarterly and annual sales quotas for assigned clients.
Develop a sales strategy to identify new business for smaller transactions in existing and under penetrated Enterprise accounts, including qualifying prospects and developing new sales opportunities and ongoing revenue streams
Assist aligned Account Executives on larger transactions by managing tasks that can be handled more effectively on the inside, such as building quotes and proposals.
Support the broader account team (Solutions Consultant, Solution Sales, Renewal Sales and Customer Success).
Learn from more experienced Enterprise-level Sales professionals through every stage of the selling process and customer journey.
Create formal networks with decision makers and develop a stronger understanding of the selling process.
Provide 'on demand' sales support to customers.
Drive sales process management, opportunity closure, and ongoing account management to ensure customer satisfaction and help improve additional revenue streams.
Invest in growth by continuing to develop your skills through formal training and mentor more junior team members.
To be successful in this role you have:
3+ years of experience in a direct or support role on a software or solution sales team
Fluent to C3 level in German
Experience in Business to Business sales (B2B)
Experience achieving sales targets
Experience building close collaborative relationships with other teams and establishing trusted advisor status with current and prospective clients, by understanding their business and advising on how ServiceNow can help their IT roadmap
Ability to understand broad, macro-level business IT needs for a prospective client and identify which efforts will have the greatest strategic impact on their organization
Travel for training or meetings may occasionally be required
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ page to learn more.
If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.
For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.
Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.
Work personas are categories that are assigned to employees depending on the nature of their work. Employees will fall into one of three categories: Remote, Flexible or Required in Office.
Required in Office
A required in office work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office. This persona is required to work from their assigned workplace location 100% of the work week based on the business needs of their role.
A flexible work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office and will work from their assigned workplace location roughly 3 days/week or less (generally around 40-60% of the work week). Flexible employees may choose to work the remaining working time from their workplace location or home. Flexible employees are required to work within their state, province, region, or country of employment.
A remote work persona is defined as an employee who performs their responsibilities exclusively outside of a ServiceNow workplace and is not contracted or aligned to a ServiceNow-affiliated office, including those whose place of work (pursuant to their terms and conditions of employment) is their home. Remote employees are required to work within their state, province, region, or country of employment.
At ServiceNow, we make the world of work, work better for people. We deliver digital workflows that create great experiences and unlock productivity. With ~6,900 customers, we serve ~80% of the Fortune 500. And we are #1 on FORTUNE® Future 50 2021 list. This is the future of work.
Help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better. Explore our open positions here, and visit our Careers site to learn more.