Senior Manager, Renewal Sales EMEA South

Company Description

ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®

We’re looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Job Description

The Senior Manager Renewal Sales will manage the Renewal Sales team, partnering with Geographic Enterprise Sales leadership and developing/managing processes to support the customer renewal process. You will also manage multiple Sales Area renewal process to maximize revenue growth for ServiceNow.

Renewals are the lifeblood of a SaaS company's revenue stream and this leadership role will focus on the achievement of renewals targets while also not competing with the Enterprise Account Sales teams. The renewals sales organization is a support organization to the subscription Enterprise Account Representatives.

What you get to do in this role: 

• Partner with the EMEA South sales leaders to refine our renewals strategy, process, and engagement with  Sales teams

• Ensure that Renewal procedures are understood and implemented across the teams

• Manage the renewal process to maximize revenue growth for ServiceNow and to achieve our sales/revenue goals

• Provide role clarity for team members and link departmental goals to the larger organization

• Create summaries of performance metrics that help the sales organization focus on renewals execution, customer success and account planning for the renewal

• Engage with the operations team to establish analysis of trends and performance to identify greater efficiencies and achieve operational excellence. Work with our Professional Services and Alliances/Channels team to increase growth and expansion through our partners

• Assist Sales or Renewals reps and leadership with renewals negotiations

• Lead plans to support renewals, working with Sales, Operations, Marketing, Customer Success and Finance

• Partner with broader Renewals organization to create global programs that ensure continued success of the renewals program and the team at large

Qualifications

In order to qualify for and be successful in this role, you have: 

• 7+ years of strong sales experience in Renewals, Sales or Sales Operations within software or solutions sales organization
• 2+ years leading a team
• Experience optimizing results based on financial knowledge and an operational mindset
• Experience establishing trusted relationships with current and prospective clients and other teams
• Experience driving customer success in a "win as a team" environment

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Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ page to learn more.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

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Work personas

Work personas are categories that are assigned to employees depending on the nature of their work. Employees will fall into one of three categories: Remote, Flexible or Required in Office. 

Required in Office

A required in office work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office. This persona is required to work from their assigned workplace location 100% of the work week based on the business needs of their role.

Flexible 

A flexible work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office and will work from their assigned workplace location roughly 3 days/week or less (generally around 40-60% of the work week). Flexible employees may choose to work the remaining working time from their workplace location or home. Flexible employees are required to work within their state, province, region, or country of employment.

Remote

A remote work persona is defined as an employee who performs their responsibilities exclusively outside of a ServiceNow workplace and is not contracted or aligned to a ServiceNow-affiliated office, including those whose place of work (pursuant to their terms and conditions of employment) is their home. Remote employees are required to work within their state, province, region, or country of employment.