Senior Performance Engineer

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,400+ customers, we serve approximately 80% of the Fortune 500, and we're proud to be one of FORTUNE's 100 Best Companies to Work For® and World's Most Admired Companies® 2022.

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Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

What you get to do in this role

•           Drive Improvements in performance, scalability and reliability of ServiceNow Platform, products and services

•           Work within agile software development process, certify products for release readiness in terms of performance, scalability and reliability

•           Benchmark key business flows against production scale infrastructures, data volume and concurrency to simulate large customers

•           Review customer usage patterns, customer logged performance defects and enhance performance test coverage based on gaps identified. Proactively suggest performance use cases and data loads for testing.

•           Developing performance tools which would help mock or simulate real data on network. These tools would be part of performance calibration, data simulation.

•           Will be calibrating performance for large volumes of data coming from private as well as public cloud providers such as AWS, Azure, GCP. Hence expected to have worked with at least one of the cloud providers.

•           Create infrastructure, automation, and tools that drive realistic loads against the core services of our platform

•           Able to Size and Scale applications against cloud environments having Kubernetes, Kafka, Dockers etc.,

•           Architect and drive complex performance engineering projects that measure the characteristics of systems running under dynamic, real-world workloads

•           Log and track performance bugs, collect and report performance metrics

•           Support engineering organizations in troubleshooting or addressing issues with performance environments, maintain test branches and support merge activities

•           Stay up-to-date with latest developments in the industry on performance testing practices and apply them in performance testing initiatives. Learn quickly when facing new situations, apply new concepts and principles to address problems

•           Enable peers in engineering, customer support, and cloud teams to leverage tools built to provide related services

Qualifications

To be successful in this role you have

1.         5+ years of experience with 2+ years of experience in architecting and driving performance testing/engineering projects and solutions. Proven experience with concurrency, multithreading, and distributed system architectures

2.         Strong hands-on technical skills and experience in developing performance testing strategies, and performance testing processes in enterprise software platforms and applications.

3.         Skilled in scripting/programming with languages such as Java, Javascript, Python, and Shell scripts.

4.         Require hands-on experience using Java MVC or Spring Boot. Good low-level design and data modeling skills. Must be able to write scalable code in order to mock real data. Be well aware of the latest developments with Spring and be able to incorporate as well as enhance the performance tools etc.

5.         Should have a sound understanding and why/where to use SQL vs NoSQL databases.

6.         Working knowledge of Kafka and event driven systems is preferred. An in depth technical understanding of how the Kafka (distributed queuing mechanism) eco-system works is a big plus.

7.         Technical understanding and working knowledge of Docker and Kubernetes is a must to have.

8.         Should have hands-on experience with sizing and scaling against Kubernetes is must have.

9.         Proven skills in JMeter and/or other industry standard performance testing frameworks such as Load Runner

10.       Strong skills in monitoring & reporting frameworks such as Splunk, Grafana

11.       Highly skilled in DB SQLs, analyzing performance issues at the DB layer and recommending solutions

12.       Ability to carry out root cause analysis of complex performance issues, analyze results and recommend solutions

13.       Solid understanding and experience with agile software development methodologies

14.       Ability and experience in working with globally distributed cross-functional teams to drive results

15.       Strong problem-solving and analytical skills with an aptitude for learning new technologies

16.       BS/MS Degree in Computer Science or equivalent with proven experience in performance testing and engineering for mission critical software products & services

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

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