Senior Principal Product Manager, Release Orchestration

Company Description

ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®

We’re looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Job Description

Location: Remote US

This position reports to: Senior Director of Product Management

What you get to do in this role:

Despite the hype around DevOps, we find that most enterprises still struggle to deliver Releases faster while reducing risks. Our DevOps offerings are taking on the challenge of scaling DevOps adoptions in the enterprises while allowing Dev teams to stay in their tools. To continue that momentum, we are looking at an inspirational product leader to define and launch a new offering in the Release Orchestration space.

• Lead strategy, execution, and success of the Release Orchestration product

• Lead customer and field team involvement in the roadmap planning and feature prioritization, gather and document market evidence

• Document user stories, acceptance criteria and drive complex prioritization decisions

• Work closely with the scrum and UX teams to execute on product features, solve complex design challenges

• Articulate the value proposition at varying depth depending upon audience types Customers, Partners, Decision Makers, Business, Sales and Industry Analysts

• Drive product launch activities with product, field and marketing teams across ServiceNow

• Always be in research mode, study changes in market needs, competitive landscape to influence the product direction and support the sales organization

Qualifications

      To be successful in this role you have:

• Can do’ attitude and sense of ownership to thrive in a fast-paced environment

• 10+ years of product management experience

• Experience in Release Orchestration, DevOps, Value Stream Management space

• Experience with cloud native application patterns, container ecosystem, CI/CD is highly desirable

• Experience in leading scrum teams across geographies

• Subscribes to evidence based ‘outside in’ product management

• Leverages data and metrics for decision making

• Great communication with no BS, who listens carefully and expresses ideas clearly

• Excellent interpersonal skills, proven track record of building strong relationships and establishing credibility at all levels of the organization

• Self-motivated and team-oriented; able to work autonomously and effectively as part of a geographically dispersed team.

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ page to learn more.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

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Work personas

Work personas are categories that are assigned to employees depending on the nature of their work. Employees will fall into one of three categories: Remote, Flexible or Required in Office. 

Required in Office

A required in office work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office. This persona is required to work from their assigned workplace location 100% of the work week based on the business needs of their role.

Flexible 

A flexible work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office and will work from their assigned workplace location roughly 3 days/week or less (generally around 40-60% of the work week). Flexible employees may choose to work the remaining working time from their workplace location or home. Flexible employees are required to work within their state, province, region, or country of employment.

Remote

A remote work persona is defined as an employee who performs their responsibilities exclusively outside of a ServiceNow workplace and is not contracted or aligned to a ServiceNow-affiliated office, including those whose place of work (pursuant to their terms and conditions of employment) is their home. Remote employees are required to work within their state, province, region, or country of employment.