ServiceNow is on FGB’s Best Tech Companies for Women of 2021.
FGB'ers gave this company a 4.7/5 in overall job satisfaction
FGB’ers working at ServiceNow rated their manager’s support a 4.7/5
Flexible PTO policy intended to empower full-time employees to balance their professional and personal lives.
ServiceNow offers to 20 weeks of paid parental leave and generous family leave.
Access to ServiceNow's Diversity, Inclusion and Belonging Community consisting of seven employee-led Belonging Groups.
At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.
With more than 7,400+ customers, we serve approximately 80% of the Fortune 500, and we're on the 2021 list of FORTUNE World's Most Admired Companies®.
What you get to do in this role:
Aligned to a geography, the Senior Operations Analyst will strategically support the geo lead(s) with headcount management, quota setting, territory alignment and coverage models
Assist in the development and reporting of key performance metrics to help drive increasing GSD productivity
Assist in the development and rollout of new processes within the Digital GTM and GSD to drive alignment with Sales objectives
Continually enhance functional and operational analytical models and dashboards to drive further productivity and executive decision making, including integrating key performance metrics and targets
Act as the liaison between the Digital GTM and internal Marketing teams to align on metrics, KPIs and goals
Perform EOM and in-month audits on GSD performance and productivity data to ensure compliance with criteria
Assist with special projects, such as data analysis, commissions/SPIF/bonus modelling, annual planning initiatives, QBR and other presentation decks
Design solutions to automate manual activities, checks, and reporting, and achieve greater efficiency in key monthly and quarterly processes
Manage commissions data and Anaplan updates and uploads
Serve as a strategic business partner to the geo lead(s) for day-to-day operations and quarterly/annual planning
Assist with special projects, such as data analysis, commissions/SPIF/bonus modelling, Sales Kickoff, QBR and other presentation decks
To be successful in this role you have:
Bachelor's degree in business, finance, data science or related field; MBA preferred, but not required
Great organization skills, with excellent attention to detail and the ability to work in a fast-paced environment
High degree of ownership, willing to take on tasks and projects outside of immediate responsibilities; proactive in looking for ways to help the team operate more efficiently
Ability to manage confidential, sensitive information
Tableau and SAP Business Objects capabilities with a working knowledge of SQL to manage large and complex datasets. PowerBI, SAP HANA, and Anaplan experience is a plus
Demonstrates a serious commitment to accuracy and quality
Experience using data to drive business decisions including the ability to structure problems for analysis, analyze the data, and provide actionable recommendations
Self-sufficient in gathering, normalizing, and analyzing data from multiple data sources to support ad-hoc reporting & analysis
Logical thinker that can organize business requirements into functional specifications for technical implementation
Advanced Excel and PowerPoint skills to present insights, methodologies, and recommendations to executives and business stakeholders
Advanced modelling capabilities; proficient in working with large data sets and identifying trends anomalies against expectations
We provide competitive compensation, generous benefits and a professional atmosphere. This is a very collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers through working with some of the most advanced technology and talented developers in the business.
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
At ServiceNow, we make the world of work, work better for people. We deliver digital workflows that create great experiences and unlock productivity. With ~6,900 customers, we serve ~80% of the Fortune 500. And we are #1 on FORTUNE® Future 50 2021 list. This is the future of work.
Help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better. Explore our open positions here, and visit our Careers site to learn more.