Senior Software Engineer - ATG

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,400+ customers, we serve approximately 80% of the Fortune 500, and we're on the 2021 list of FORTUNE World's Most Admired Companies®.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Job Description

What you get to do in this role:

The Advanced Technology Group mission:

The Advanced Technology Group (ATG) at ServiceNow is a customer-focused innovation group building intelligent software and smart user experiences using existing and latest advanced technologies to enable end-to-end, industry-leading work experiences for customers. We are a group of researchers, applied scientists, engineers, and product managers with a dual mission. We build and evolve the Machine Learning (ML) Platform, and partner with teams to build products and end-to-end AI-powered work experiences. In equal measure, we lay the foundations, research, experiment, and de-risk AI technologies that unlock new work experiences in the future.

In contrast to the traditional analytical tools that tend to require a technically knowledgeable user to produce even simple results., we are taking a completely fresh approach with the expectation that any user, regardless of technical knowledge, can use the AI/ML solutions we develop to operate the services in the enterprise setting in a thoughtful and scalable manner. We are just getting started with our early-adopter customers and we need your help in building and making available an amazing ML Platform to our data scientist so that they can create state of the art AI models for our 5k+ enterprise customers around the world.

Team Description

AI Platform Infrastructure – Middleware and Data Team mission: As part of this team, you will play a major role in building the ServiceNow ML Platform that transforms the user experience and workflow efficiency of enterprise services. The main mandate of our team is to Build and Operator the core components of the current and future ServiceNow ML Platform. We are also responsible for building the frameworks and tooling that will allow our different AI/ML capabilities team to develop and integrate faster into the ML Platform.

What you get to do in this role:

· Architecture and build the future of the ServiceNow ML Platform

· Operate, monitor and provide support on the core components of the best cloud-based ML Platform that power ServiceNow intelligent enterprise services

· Constantly collaborate with a team of like-minded developers & data scientist, product managers, quality engineers, site reliability engineers and security engineers to produce reliable, scalable and state of the art quality software

· Work with product owners to understand detailed requirements and own your code from design, implementation, testing and delivery of high-quality solutions to our users

Qualifications

To be successful in this role you have:

• 5+ years of related experience with a Bachelor's degree; or 3 years and a Master's degree; or equivalent work experiences
• Hands-on experience in building enterprise software and documentation and actively supporting other teams in adopting tooling and standards development best practices
• Hands-on experience in Docker, Kubernetes, Splunk (or other Monitoring tools), Ubuntu, Shell/Bash
• Hands-on experience with container technologies and any observability platforms
• Good experience on programming skills/languages Python, Java, Javascript, Go
• Experience building new products that leverage challenging high-performance algorithms
• Experience of testing at various levels, profiling, and code tuning
• Awareness or Exposure to AI/ML techniques and algorithms is a plus

FD21

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ page to learn more.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

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Work personas

Work personas are categories that are assigned to employees depending on the nature of their work. Employees will fall into one of three categories: Remote, Flexible or Required in Office. 

Required in Office

A required in office work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office. This persona is required to work from their assigned workplace location 100% of the work week based on the business needs of their role.

Flexible 

A flexible work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office and will work from their assigned workplace location roughly 3 days/week or less (generally around 40-60% of the work week). Flexible employees may choose to work the remaining working time from their workplace location or home. Flexible employees are required to work within their state, province, region, or country of employment.

Remote

A remote work persona is defined as an employee who performs their responsibilities exclusively outside of a ServiceNow workplace and is not contracted or aligned to a ServiceNow-affiliated office, including those whose place of work (pursuant to their terms and conditions of employment) is their home. Remote employees are required to work within their state, province, region, or country of employment.