Senior Software Engineer – Performance Tools DevOps

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,400+ customers, we serve approximately 80% of the Fortune 500, and we're on the 2021 list of FORTUNE World's Most Admired Companies®. 

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Job Description

What you get to do in this role:
We are looking for a Sr. DevOps Engineer with a proven track record of collaborating across various teams to deliver a quality, well-tuned system that performs and scales at peak load.  In this role, you will be working with key members of our Performance Tools Operations teams, System Administrators, and Network Engineers to meet the growing needs of our largest customers.

The ideal candidate for this position is a software engineer with a strong background in DevOps and Configuration Management, web and network infrastructure architecture and protocol, build and deployment process, change management and release management.  The candidate must have a passion for building, automating and deploying scalable solutions.

• You will also enable peers in engineering, customer support, and cloud teams to leverage our solutions and related services.

Qualifications

In order to be successful in this role, we need someone who has:

•    3+ years of experience in DevOps specific activities viz. build & deploy system

•    Change management and release management

•    Experience with large scale web-based applications and Linux production environment running MySQL
•    Ability to work with development teams to develop, test, deploy and report on product performance, quality, security and stability
•    Proven Linux skills: including system administration, script development, file system management, searching/finding files
•    Desire to seek continuous improvement in the quality assurance processes to drive better quality and efficiency
•    Solid understanding of job control and direct experience with shell scripting and text processing (e.g. awk, sed, perl)

Strongly Desired (More is Better):
•    Deep knowledge and experience with the CentOS/RedHat operating system in large-scale production environments
•    Background with test and server monitoring tools (e.g. App Dynamics, Jenkins, Splunk, New Relic)
•    Solid background with agile software development methodologies (e.g. scrum)
•    Familiarity with the ServiceNow platform, including development of customizations beyond out-of-box
•    Experience with concurrency, multithreading, and the deployment of distributed system architectures
 

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ page to learn more.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

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Work personas

Work personas are categories that are assigned to employees depending on the nature of their work. Employees will fall into one of three categories: Remote, Flexible or Required in Office. 

Required in Office

A required in office work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office. This persona is required to work from their assigned workplace location 100% of the work week based on the business needs of their role.

Flexible 

A flexible work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office and will work from their assigned workplace location roughly 3 days/week or less (generally around 40-60% of the work week). Flexible employees may choose to work the remaining working time from their workplace location or home. Flexible employees are required to work within their state, province, region, or country of employment.

Remote

A remote work persona is defined as an employee who performs their responsibilities exclusively outside of a ServiceNow workplace and is not contracted or aligned to a ServiceNow-affiliated office, including those whose place of work (pursuant to their terms and conditions of employment) is their home. Remote employees are required to work within their state, province, region, or country of employment.