Senior Solution Consultant

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,400+ customers, we serve approximately 80% of the Fortune 500, and we're on the 2021 list of FORTUNE World's Most Admired Companies®. 

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Job Description

As a Solution Consultant you bring the passion for our technology to our clients. You understand how ServiceNow creates value for the business – combining solid technology knowhow with a strategic mind for business challenges.

ServiceNow is a low-code platform that allows our clients to re-think the way they are getting work done with intuitive tools for digitization and automation. Do you get enthusiastic about digitization not only within enterprises, but also towards their customers? Are you curious to continuously understand and demonstrate all the new features we release for our products twice a year? Do you like to map technology to new business contexts on an ongoing basis? Can you convince and excite stakeholders from a technical to C-Level of a new idea? Then Solution Consultant is the right job for you! We are looking for technology-savvy, curious and eager personalities with a sales drive.

What you get to do in this role:  

The Solution Consultant is a functional business consultant with a passion for technology and the advanced ability to develop, position and demonstrate product-specific solutions during sales cycles while achieving quarterly and annual sales goals for an assigned territory.

Together with a sales representative, you are responsible to

• Identify demands within different business functions for our platform – by understanding the client’s industry, its specific business model and challenges

• Analyze and discover the value our solution will create for relevant stakeholders at the client in alignment with their business strategies and objectives

• Prepare, orchestrate and conduct client workshops with the support of our internal product management to show the capabilities and potential of ServiceNow for them

• Develop sales strategies and roadmaps for your clients

• Determine a proper storyline to transport the value our product can bring to the client

• Develop a medium- to long-term vision and roadmap for the ServiceNow platform in the client-specific business architecture

• Act as trusted functional and technical ServiceNow advisor for your clients

• Prepare and provide answers to functional and technical questions

• Keep up to date with new product releases and features in order to identify additional up- and cross-sales potential in your clients

• Benefit from and engage in our local and global solution consulting community to further develop our internal capabilities – with best practices, knowledge exchange, new ideas

• Share your knowledge and experiences with the wider ServiceNow community of our customers and business partners

Qualifications

To be successful in this role you have:

• 3+ years of working experience in a (pre-)sales role or in a strategic advisory/consulting role with sales experiences

• Ability and willingness to develop a deep understanding of the ServiceNow platform, its products for IT, HR, customer service and industry solutions

• Demonstrated ability to prepare and handle functional/ technical conversations with clients

• Demonstrated experience of ‘getting things done’ in a complex working environment with several stakeholders

• Willingness to travel 

• Fluency in English and German (min. B2)

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ page to learn more.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

Work personas

Work personas are categories that are assigned to employees depending on the nature of their work. Employees will fall into one of three categories: Remote, Flexible or Required in Office. 

Required in Office

A required in office work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office. This persona is required to work from their assigned workplace location 100% of the work week based on the business needs of their role.

Flexible 

A flexible work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office and will work from their assigned workplace location roughly 3 days/week or less (generally around 40-60% of the work week). Flexible employees may choose to work the remaining working time from their workplace location or home. Flexible employees are required to work within their state, province, region, or country of employment.

Remote

A remote work persona is defined as an employee who performs their responsibilities exclusively outside of a ServiceNow workplace and is not contracted or aligned to a ServiceNow-affiliated office, including those whose place of work (pursuant to their terms and conditions of employment) is their home. Remote employees are required to work within their state, province, region, or country of employment.