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Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.
Team & Role
At ServiceNow, we embrace representation in and from all professional and personal backgrounds and cultures. This diversity inspires passion and creativity among our teams and propels innovation in our products.
We are Experience advocates responsible for leading the successful execution and delivery of flexible and holistic programs and processes to enable delightful product experiences. We are creative problem solvers and team leaders by nature, dedicated to building impactful relationships, improving team cohesion, and creating efficiencies in the research, design, and product content processes.
Learn more about our Experience team here .
What you get to do in this role:
Operates with a high degree of autonomy, seeks to address long-standing organizational opportunities, and effects change within our Experience Team and our cross-functional partner orgs. To address organizational opportunities, you'll define an end-to-end plan, engage with executive stakeholders, drive root cause analysis, implement solutions, and monitor effectiveness.
You'll implement scalable processes or solutions to effectively plan and manage multiple UX projects to meet our objectives.
Contribute to the development of the program management function. Share back successful practices, frameworks, tools, and lessons learned that have worked in your Program.
Identify connections and reconcile possible collisions between different product offerings, features, and platforms.
Ensure transparency, alignment, and clear communication of program status and overall resourcing across the portfolio to key product development stakeholders.
10+ years of project/program management experience in mid/large size companies, ideally on a product design or experience team.
Leads challenging, innovative and productive conversations to solve critical challenges in both strategic and tactical circumstances.
Models change agent behavior by coaching others to solicit buy-in, promote, and communicate new scalable solutions to improve execution processes across our organization and beyond.
Educates cross-functional peers about their discipline and advocates for its value.
Actively shares knowledge and expertise with others to ensure diversity and inclusion with the goal of elevating colleagues, teams, and community of practice.
BA/BS degree or higher in Business Management, Computer Information Systems (CIS), Management Information Systems (MIS), Operations and Information Management (OIM) or other equivalent combination of education and experience.
Experience working on and managing large projects or programs with cross-functional teams.
Deliver solutions and strategies while mitigating or removing obstacles.
Experience utilizing software to keep projects organized, track metrics, and report on progress.
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.
If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.
For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.
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