Senior Staff Security Contracts Manager




Chesterfield, MO


Position summary

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

About Digital Technology & The SSO  

We’re not yesterday’s IT department, we're Digital Technology. The world around us keeps changing and so do we. We’re redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth.   

We’re all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow’s journey to become the defining enterprise software company of the 21st century. And we love co-creating, using, and highlighting our own products to do it.   

Ultimately, we strive to make the world work better for our employees and customers when you work in ServiceNow Digital Technology, you work for them.   

The ServiceNow Security Organization delivers world-class, innovative security solutions to reduce risk and protect the company and our customers. We enable our customers to migrate their most sensitive data and workloads to the cloud, accelerating our business so that we are the most trusted SaaS provider. We create an environment where our employees are proud to work and can make a positive impact 

Position Overview: 

We are seeking a dynamic and experienced Information Senior Security Contracts Manager to join our team. In this critical role, you will be a primary driver in ensuring that ServiceNow's security contract process aligns with our information security principles and architecture.  

As a pivotal part of our team, you will collaborate closely with our legal team, various stakeholders, and cross-functional teams across the organization to shape contractual language that reflects our current security stance, thereby minimizing risks to both ServiceNow and our valued customers.  

Additionally, you will have the opportunity to build and lead a team across multiple departments, driving excellence and innovation in our information security contracts strategy. 

Key Responsibilities: 

  • Collaborate with internal legal teams, commercial legal, and cross-functional stakeholders to review and enhance contractual language and “redlines” related to information security, data protection, and architecture. 

  • Propose Standard Language: Act as a subject matter expert to propose new contractual language that sets standard terms related to information security, ensuring alignment with ServiceNow's security policies. 

  • Lead and participate in customer negotiations related to data security, addressing inquiries and concerns to ensure successful contractual agreements. 

  • Analyze and assess the implications of proposed contractual terms on ServiceNow's security posture, and provide recommendations to mitigate potential risks. 

  • Stay current ServiceNow architecture, industry trends, regulations, and best practices related to information security and contractual agreements. 

  • Team Leadership and Development: Build, mentor, and lead a virtual team of professionals across various departments to drive innovation, collaboration, and operational excellence in our information security contracts process. 

  • Navigating Ambiguity: Demonstrate the ability to work effectively in an evolving and sometimes ambiguous environment, adapting strategies as needed to address emerging challenges and opportunities. 



  • 12+ years of Information Security Expertise: Proven track record of applying information security principles to contractual language within a corporate setting. 

  • 8+ years of relevant Legal Experience: Experience working in a law firm and/or in-house legal department of a technology company, with a focus on technology contracts and information security. 

  • Comprehensive Understanding of Enterprise IT Industry: In-depth knowledge of the enterprise IT landscape, including SaaS and cloud computing areas, and their associated security implications. 

  • Team Collaboration and Information Sharing: Strong inclination towards teamwork and sharing of information to foster a collaborative and knowledge-sharing environment. 

  • Self-Starter with Goal-Oriented Mindset: Demonstrated ability to independently manage priorities, set goals, and meet deadlines in a dynamic and occasionally ambiguous environment. 

  • Team Leadership Skills: Proven ability to build, develop, and lead cross-functional teams, fostering a culture of innovation, collaboration, and excellence. 

  • Excellent Communication Skills: Proficient verbal and written communication skills to effectively interact with internal and external stakeholders. 

  • Certifications (Preferred): Relevant certifications in information security, such as CISSP, CISM, or equivalent. 

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at https://talent.acquisition@ for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the https://U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the https://U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

From Fortune. © 2022 Fortune Media IP Limited All rights reserved. Used under license.

Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, ServiceNow.

Why you should apply for a job to ServiceNow:

  • Ranked as one of the Best Companies for Women in 2022

  • 4.7/5 in overall job satisfaction

  • 4.7/5 in supportive management

  • 92% say women are treated fairly and equally to men

  • 91% would recommend this company to other women

  • 95% say the CEO supports gender diversity

  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Flexible PTO policy intended to empower full-time employees to balance their professional and personal lives.

  • ServiceNow offers to 20 weeks of paid parental leave and generous family leave.

  • Access to ServiceNow's Diversity, Inclusion and Belonging Community consisting of nine employee-led Belonging Groups.