Senior Technical Consultant for GRC

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,400+ customers, we serve approximately 80% of the Fortune 500, and we're on the 2021 list of FORTUNE World's Most Admired Companies®.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Job Description

Team 

Come join the Customer Outcomes IT Workflow team and work with a talented group of consultants building out next generation solutions for ServiceNow’s customers. This team is responsible for the implementation, advisory, best practices, innovation, and architecture for our customers and partners, focusing on IT solutions. 

Role 

ServiceNow is seeking an IT Workflow Senior Technical Consultant with a focus on Governance, Risk, And Compliance. This role manages the successful delivery of ServiceNow's solutions and services in a client consulting environment.

What you get to do in this role:

Lead all technical aspects of project delivery and solution delivery including:

• Application UI configuration.

• Workflow configuration.

• Development of required client specific reporting.

• Development of requirement integration components (SSO, LDAP, REST, SOAP, etc.).

• Interface with ServiceNow technical teams, such as cloud infrastructure, to successfully set up the SaaS platform.

• Be a key member of the overall implementation project team.

• Prepare all client facing and internal deliverables that are technology related.

• Drive the continuous improvements of our implementation methodology and service offerings based on client experiences.

• Participate in workshops with customer stakeholders to assess current processes and define future-state processes.

• Design and deliver ServiceNow IRM solutions with a technical architecture designed for long-term success and following ServiceNow technical standards and leading practices.

• Identify areas of process improvement (efficiency and effectiveness) and recommend solutions that detail pros, cons, and risks.

• Promote continuous process improvement practices through process metrics, KPIs, dashboards, and role accountabilities.

• Work with internal teams to develop and document service strategies, models, tools, and action plans for new and current GRC products.

• Provide hands on assistance with the detailed design and implementation phases for engagements.

• Aid in the continuous improvement of our implementation methodology and service offerings based upon customer, field, and partner feedback/experiences.

• Aid delivery teams in basic ServiceNow development activities during engagements.

• Stay current on competitive analyses and understanding differentiators between the company and its competitors.

Qualifications

To be successful in this role, we need someone who has:

• Proven experience in defining and deploying future-state leading practice for GRC processes and in identifying solutions from a people, process, and technology perspective.

• Strong understanding and experience with leading GRC toolsets such as ServiceNow, RSA Archer, IBM OpenPages, MetricStream, and BWise.

• Solid experience in requirements gathering, including experience in creating process documentation.

• Proven experience in driving process improvement recommendations in a Shared Services environment.

• Excellent written and verbal communication skills with strong presentation and facilitation skills (proficiency in Visio, Word, and PowerPoint).

• Demonstrated ability to influence and consult (providing options with pros, cons, and risks) while providing thought leadership to sponsors/stakeholders in solving business process and/or technical problems.

• Experience in analysing and recommending GRC management strategies based on business priorities.

• Experience in delivering Capability Assessments in a Shared Services environment

• Strong people skills, customer centric attitude, ability to deal with cultural diversity.

• A degree or equivalent, preferably in Information Technology.

• Experience working in a large or medium government or corporate enterprise environment.

• Understanding of business and technical problems addressed by the products including applicable regulations, business drivers, security, and evolving business needs, etc.

• process analysis and improvement.

• BPM training/certification preferred.

• Consulting background is a must.

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ page to learn more. 

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

Work Personas

Work personas are categories that are assigned to employees depending on the nature of their work. Employees will fall into one of three categories: Remote, Flexible or Required in Office.

Required in Office

A required in office work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office. This persona is required to work from their assigned workplace location 100% of the work week based on the business needs of their role.

Flexible

A flexible work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office and will work from their assigned workplace location roughly 3 days/week or less (generally around 40-60% of the work week). Flexible employees may choose to work the remaining working time from their workplace location or home. Flexible employees are required to work within their state, province, region, or country of employment.

Remote

A remote work persona is defined as an employee who performs their responsibilities exclusively outside of a ServiceNow workplace and is not contracted or aligned to a ServiceNow-affiliated office, including those whose place of work (pursuant to their terms and conditions of employment) is their home. Remote employees are required to work within their state, province, region, or country of employment.