#JB0043898
d content strategy
Provide input to help shape future content strategy for the product or business unit you help to support
Contribute to the continued evolution of ServiceNow's content development processes, DITA-based information model, and writing style and standards
Develop a strong understanding of the ServiceNow product ecosystem and expert knowledge of the specific product area and user base you support
Qualifications
What you have:
Basic Qualifications:
BA/BS degree or higher in technical writing, technical communication, English, journalism, or rhetoric; or an equivalent combination of education and experience in these or other related fields
Understanding of content development life cycles and processes
Preferred Qualifications:
6+ years work experience in technical communication
Samples of your prior technical writing work or other writing that demonstrates your ability to communicate complex ideas and technical information clearly
Experience authoring in the Darwin Information Typing Architecture (DITA) or another XML-based structured authoring architecture
Experience independently planning, creating, and delivering documentation in a fast-paced, globally distributed software development environment
Ability and eagerness to demonstrate leadership by mentoring other writers, adapting quickly to changing priorities, and helping diverse cross-functional teams collaborate effectively to deliver exceptional results
Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming our candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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