Services Sales Director - EMEA South

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

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Job Description

ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before. 

We’re disruptive. We work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving. We are passionate about our product and services, and we live for our customers.  We have high expectations and a career at ServiceNow means challenging yourself to always be better. 

ServiceNow is currently seeking a Services Sales Director, who will be responsible for managing a team of Services Executives within the EMEA South region, driving services sales to achieve business outcomes in new and existing customer accounts. Business outcomes are brought to life through implementation services, implementation advisory, training services and ServiceNow Customer Success offerings. The role reports into the VP Customer Outcomes EMEA.

What you get to do in this role:

• Manage a team of Services Executives to drive services sales in support of ServiceNow’s global Customer Outcomes strategy, within new and existing customer accounts, spanning all industries and territories in the EMEA South region
• Own a regional revenue quota and drive services sales for either a specific territory or a specific service
• Build and drive the regional services sales Go-To-Market strategy in conjunction with the software sales leadership and cross-functional team
• Actively engage in territory planning, relationship development and opportunity development and driving revenue by assisting Services Executives in closing opportunities
• Recruit, coach and mentor a diverse team to drive excellence and manage performance expectations
• Manage and report accurate forecast and pipeline to the business
• Achievement of services sales quotas on a monthly, quarterly and annual basis
• Act as the Subject Matter Expert in C-level meetings and lead the conversation on implementation and transformation
• Build effective collaborative relationships with Sales, Solution Consulting, Technical Support, Legal, Sales Operations, Marketing, our Partner ecosystem and ServiceNow executive team

The ideal candidate must have deep experience in professional services sales leadership and have the drive and motivation to coach and mentor a diverse team. They will drive revenue targets that meet the strategic objectives of ServiceNow Customer Outcomes in support of its customers and ecosystem partners.

Qualifications

In order to be successful in this role, we need someone who has:

• Extensive track record of services sales success within Enterprise Software, or through large-scale transformation services sales within a System Integrators or Advisory firm

• Proven success in recruiting, coaching and managing an exceptional and diverse services sales team

• Strategic thinking to lead the team in creating compelling industry-leading services offerings that match C-level decision making criteria

• Analytical and financial planning skills to meet and exceed quotas and goals in a predictive manner

• Experience in driving the services sales process and fostering effective working relationships with Sales, ACE, cross-functional teams and external customers

• Ability to lead the conversation around business outcomes, time to value and risk of software implementation

• Ability to adapt and work effectively within a rapidly changing and growing environment

• Fluency in English and Italian / French / Spanish / Arabic

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

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