Sr Data Engineer

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,400+ customers, we serve approximately 80% of the Fortune 500, and we're on the 2021 list of FORTUNE World's Most Admired Companies®. 

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Job Description

As an integral member of ServiceNow's GDM Analytics team, the Senior Data Engineer will leverage technical skills to develop and enhance data pipelines.

This role will require connecting usage data, product data, and contract details to deliver insights into ServiceNow product entitlement and usage by our customers. These insights and capabilities will enable ServiceNow to proactively target upsell opportunities with our customers.

Job Responsibilities

Responsibilities include but are not limited to:

· Build and maintain data pipelines connecting usage data, product data, and contract details

· Become SME in the ServiceNow platform and product data

· Develop ServiceNow Applications (JavaScript)

· Build and maintain excel macros to enhance business processes

· Develop and publish reports in Surf

· Conduct ad-hoc analyses based on shifting business needs using SQL, Python, and/or Excel

· Regularly present to organizational leaders on the insights they uncover

· Create reporting capabilities using PowerBI and/or Tableau

Qualifications

In order to be successful in this role:

• · 6-10 years of data engineering or analytics experience

  · Proficiency in SQL is required

  · Proficiency in JavaScript is required

  · Proficiency in Python is preferred

  · Knowledge of ServiceNow Platform and app development is required

  · Proficiency in Visual Basic is a plus

  · Strong proficiency in Excel, including the ability to create and maintain excel macros

  · Data Engineering/Analytics masters or relevant certifications are preferred

  · Strong understanding of relational databases

  · HANA or Snowflake experience is a plus

  · Ability to effectively prioritize deliverables with high quality and on-time delivery

  · SaaS analytics, subscription models, and finance experience is a plus

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ page to learn more.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

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Work personas

Work personas are categories that are assigned to employees depending on the nature of their work. Employees will fall into one of three categories: Remote, Flexible or Required in Office. 

Required in Office

A required in office work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office. This persona is required to work from their assigned workplace location 100% of the work week based on the business needs of their role.

Flexible 

A flexible work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office and will work from their assigned workplace location roughly 3 days/week or less (generally around 40-60% of the work week). Flexible employees may choose to work the remaining working time from their workplace location or home. Flexible employees are required to work within their state, province, region, or country of employment.

Remote

A remote work persona is defined as an employee who performs their responsibilities exclusively outside of a ServiceNow workplace and is not contracted or aligned to a ServiceNow-affiliated office, including those whose place of work (pursuant to their terms and conditions of employment) is their home. Remote employees are required to work within their state, province, region, or country of employment.