ServiceNow is on FGB’s Best Tech Companies for Women of 2021.
FGB'ers gave this company a 4.7/5 in overall job satisfaction
FGB’ers working at ServiceNow rated their manager’s support a 4.7/5
Flexible PTO policy intended to empower full-time employees to balance their professional and personal lives.
ServiceNow offers to 20 weeks of paid parental leave and generous family leave.
Access to ServiceNow's Diversity, Inclusion and Belonging Community consisting of seven employee-led Belonging Groups.
At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.
With more than 7,400+ customers, we serve approximately 80% of the Fortune 500, and we're on the 2021 list of FORTUNE World's Most Admired Companies®.
What you’ll do:
Come be part of the worklow revolution! In this newly created position, the Senior Manager of Employee Communications, People Team will create and implement employee and executive communications strategies that help inspire, engage and drive awareness and understanding of our people team’s mission, values and business priorities.
You’ll liase with senior leaders, business partners, and stakeholders to create inspiring, effective, and engaging communications that drive and amplify our business and culture priorities – both within our organizations and across the global enterprise. You will build, scale, and execute employee communications and engagement programs for our People team. You’ll also work closely with internal business partners and global marketing and communicators to develop and execute integrated communications and creative content with the goal of driving engagement, pride and advocacy for the company.
What you’ll lead:
Serve as a key communications contact for the People (HR) function with a specific focus on the Total Rewards, People Strategy & Delivery, and Talent Acquistion team, executing creative strategies for communicating HR strategy and programs to employees, ensuring strong understanding and user action.
Build communications plans and develop, write, and edit communications related to HR team programs including emails, Frequently Asked Questions (FAQs), video scripts, and presentations.
Plan the frequency and channels of communication and coordinate stakeholders across different areas of the business and the company.
Work cross-functionally with the marketing and communications colleagues to align on communication goals, channel strategy, and messaging, in partnership with the broader People Communications team
Coordinate HR leader participation in employee engagement events, providing presentation storyboarding and messaging support, as needed.
Leverage listening tools, analyze insights, and iterate communications plans and business messaging accordingly.
Serve as People Communications reporting liaison and lead all quarterly reporting on behalf of the team for the larger global communications reporting requirement, including coming up with new ways to visualize and share the team’s results to business partners.
To be successful in this role you have:
Bachelor’s degree in English, journalism, marketing, communications, or equivalent experience.
8+ years proven success guiding strategy and execution of global digitally-driven communications that inform and delight employees
Experience building and executing programs and managing them to scale
Experience managing multiple projects simultaneously in an organized manner
Excellent project management, verbal/written communication, video, graphics, or other multimedia skills
Experience supporting HR communications in high growth change environments
Experience building and supporting total rewards, talent acquisition or HR operations communications is a plus
Resourceful, self-motivated and able to independently prioritize shifting workloads in a high growth, ever changing environment.
Proven leadership capability and ability to work cross-functionally.
Ability to work calmly and maintain good judgment in fast-paced environments
Effective team player with the ability to meet project deadlines with exceptional attention to detail, and lead efforts across disciplines.
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ page to learn more.
If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.
For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.
Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.
Work personas are categories that are assigned to employees depending on the nature of their work. Employees will fall into one of three categories: Remote, Flexible or Required in Office.
Required in Office
A required in office work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office. This persona is required to work from their assigned workplace location 100% of the work week based on the business needs of their role.
A flexible work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office and will work from their assigned workplace location roughly 3 days/week or less (generally around 40-60% of the work week). Flexible employees may choose to work the remaining working time from their workplace location or home. Flexible employees are required to work within their state, province, region, or country of employment.
A remote work persona is defined as an employee who performs their responsibilities exclusively outside of a ServiceNow workplace and is not contracted or aligned to a ServiceNow-affiliated office, including those whose place of work (pursuant to their terms and conditions of employment) is their home. Remote employees are required to work within their state, province, region, or country of employment.
At ServiceNow, we make the world of work, work better for people. We deliver digital workflows that create great experiences and unlock productivity. With ~6,900 customers, we serve ~80% of the Fortune 500. And we are #1 on FORTUNE® Future 50 2021 list. This is the future of work.
Help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better. Explore our open positions here, and visit our Careers site to learn more.