ServiceNow is on FGB’s Best Tech Companies for Women of 2021.
FGB'ers gave this company a 4.7/5 in overall job satisfaction
FGB’ers working at ServiceNow rated their manager’s support a 4.7/5
Flexible PTO policy intended to empower full-time employees to balance their professional and personal lives.
ServiceNow offers to 20 weeks of paid parental leave and generous family leave.
Access to ServiceNow's Diversity, Inclusion and Belonging Community consisting of seven employee-led Belonging Groups.
At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.
With more than 7,400+ customers, we serve approximately 80% of the Fortune 500, and we're on the 2021 list of FORTUNE World's Most Admired Companies®.
ServiceNow is changing the way people work with enterprise-grade solutions that automate activities, tasks and processes across the systems that make up day-to-day work life, in turn helping the enterprise operate faster and be more scalable than ever before.
We’re disruptive. We work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving. We are passionate about our product, and we live for our customers. We have high expectations and a career at ServiceNow means challenging yourself to always be better.
Our market leading application platform as a service (aPaaS) is used by thousands of large companies and governmental organizations worldwide to deliver Software as a Service (SaaS) experiences and is trusted to keep customer information safe and compliant.
ServiceNow is seeking a partner solution architect that will drive solution innovation with partners by leading story boarding exercises to define solutions, applying design thinking, providing technical hands-on expertise on the NOW platform to partners. The partner solution architect is responsible to define and drive the solution strategy by engaging with the product teams at ServiceNow and our partner ecosystem. The architect should be able to communicate the power, flexibility, and ease-of-use of the ServiceNow PaaS to partners in order to drive solution outcomes that drive value for customers and for the partnership. This is a hands-on technical innovator who is capable of going wide and deep on technical enablement and solution positioning for partner growth.
What you get to do in this role:
Lead and create use case story boards with partners and help define joint solutions and outcomes.
Drive cutting edge co-innovation collaborating with product teams at ServiceNow and our tech partners, leveraging a broad understanding of the technology industry, trends and a deep understanding of ServiceNow Products.
Evangelize ServiceNow technology, capabilities and value to our partner ecosystem, and customers, sales teams.
Act as a deep technical liaison between the ServiceNow technology partner community and ServiceNow
Collaborate with technology partners that matter to create a bigger impact to the ServiceNow ecosystem
In collaboration with the BU product (PM/ENG) teams, create and maintain content that defines integration use cases and helps partners build integrations
Help key partners with their integration use cases and reviewing their integration designs
Help key partners navigate the certification process and conduct BU technical reviews on their integrations
Advocate on behalf of technology partners to the BU product (PM/ENG) teams, removing inhibitors, escalating issues and creating the needed enhancements to support new use cases
Help partners and their developers with product walkthroughs, how to navigate and use basic ServiceNow platform features and ServiceNow development best practices.
Create content in the developer and product communities as need dictates.
Manage design partnership activities with partners for integrations that complement major features in BU products/modules.
Staying current on product releases with the PM teams to a level required to explain, enable, demo and consult with cutting edge partners.
Staying current on competitive and complementary aspects of ServiceNow technology partners’ products. Navigating partnerships with competitive partners.
Act as the ServiceNow technical owner for partner-developed integrations, advocate for the partners and their developers with ServiceNow Product, Engineering, and Certification teams.
Collaborate with Solutions Consulting, Sales, and our Customers on integrations.
Provide guidance to registered technology partners through scale approaches like office hours etc.
In order to be successful in this role, we need someone who has:
You Will Love This Role; If:
We provide competitive compensation, generous benefits and a professional atmosphere. This is a very collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers through working with some of the most advanced technology and talented developers in the business.
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ page to learn more.
If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.
For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.
Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.
Work personas are categories that are assigned to employees depending on the nature of their work. Employees will fall into one of three categories: Remote, Flexible or Required in Office.
Required in Office
A required in office work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office. This persona is required to work from their assigned workplace location 100% of the work week based on the business needs of their role.
A flexible work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office and will work from their assigned workplace location roughly 3 days/week or less (generally around 40-60% of the work week). Flexible employees may choose to work the remaining working time from their workplace location or home. Flexible employees are required to work within their state, province, region, or country of employment.
A remote work persona is defined as an employee who performs their responsibilities exclusively outside of a ServiceNow workplace and is not contracted or aligned to a ServiceNow-affiliated office, including those whose place of work (pursuant to their terms and conditions of employment) is their home. Remote employees are required to work within their state, province, region, or country of employment.
At ServiceNow, we make the world of work, work better for people. We deliver digital workflows that create great experiences and unlock productivity. With ~6,900 customers, we serve ~80% of the Fortune 500. And we are #1 on FORTUNE® Future 50 2021 list. This is the future of work.
Help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better. Explore our open positions here, and visit our Careers site to learn more.