Sr Systems Engineer - OS Engineering




Kirkland, WA


Position summary

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

This position requires passing a ServiceNow background screening, USFedPASS (US Federal Personnel Authorization Screening Standards). This includes a credit check, criminal/misdemeanor check and taking a drug test. Any employment is contingent upon passing the screening. Due to Federal requirements, only US citizens, US naturalized citizens or US Permanent Residents, holding a green card, will be considered.

At ServiceNow, we are at the forefront of driving enterprise transformation through our cloud-based SaaS platform. We're currently in search of a Sr. Systems Engineer with a specialization in Automation and Linux Engineering to join our OS Engineering team.

What you get to do in this role:

  • Lead the design, development, and management of scalable server infrastructure tools, with a focus on OS build and deployment automation and high system availability.

  • Develop, support and fine-tune Red Hat Linux systems, addressing aspects like security, performance optimization, and patch management through automation tools such as Puppet and Ansible.

  • Develop and sustain a software-defined, declarative infrastructure environment using Python, Puppet/Ansible, and Red Hat Linux (RHEL).

  • Engineer and implement automation solutions targeting Linux-based systems, primarily through Puppet and Ansible.

  • Spearhead automation-centric, large-scale infrastructure projects from ideation to deployment.

  • Utilize ServiceNow platform capabilities for advanced orchestration workflows.

  • Engage with cross-functional teams including project management, network engineering, security, and database administration to deliver holistic solutions.

  • Demonstrate an aptitude for independent problem-solving. While you'll have a collaborative team and resources at your disposal, your role will require proactive research and innovative troubleshooting.


To be successful in this role you have:

  • Bachelor's degree in Computer Science or a related field.
  • 4+ years of experience in Linux System Administration, including both software and hardware aspects.
  • A minimum of 2 years of hands-on experience with automation tools like Puppet or Ansible.
  • In-depth expertise in Python, Puppet/Ansible, and Red Hat Linux (RHEL).
  • Proficiency in virtualization and containerization technologies, such as VMware, AWS, Azure, and Kubernetes.
  • Demonstrated skills in configuration management and automation, particularly in Puppet/Ansible and Python.
  • Comprehensive understanding of Linux operating systems and associated toolsets.
  • Familiarity with networking protocols including DNS, LDAP, NTP, and SMTP.
  • Experience in using Source Control Management tools like Git, Gerrit, or GitLab.
  • Exceptional analytical and problem-solving skills, complemented by a strong ability for autonomous work.
  • Strong scripting skills, specifically in Bash and Python.
  • Knowledge of Agile Project Management frameworks.
  • Experience working in a 24x7 operational setting with on-call support rotation.


For positions in the Seattle metro/Kirkland areas, we offer a base pay of $133,300 - $226,700, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs (subject to eligibility requirements). Compensation is based on the geographic location in which the role is located, and is subject to change based on work location.

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at https://talent.acquisition@ for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the https://U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the https://U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

From Fortune. © 2022 Fortune Media IP Limited All rights reserved. Used under license.

Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, ServiceNow.

Why you should apply for a job to ServiceNow:

  • Ranked as one of the Best Companies for Women in 2022

  • 4.7/5 in overall job satisfaction

  • 4.7/5 in supportive management

  • 92% say women are treated fairly and equally to men

  • 91% would recommend this company to other women

  • 95% say the CEO supports gender diversity

  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Flexible PTO policy intended to empower full-time employees to balance their professional and personal lives.

  • ServiceNow offers to 20 weeks of paid parental leave and generous family leave.

  • Access to ServiceNow's Diversity, Inclusion and Belonging Community consisting of nine employee-led Belonging Groups.