Staff Network Engineer




Hyderabad, India


Position summary

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

What you get to do in this role:

  • Drive a business-critical public cloud infrastructure around the world.

  • Design and deploy networks based on business and technical requirements.

  • Participate in the design and coding of a new piece of automation or on-platform optimization.

  • Partner with project and program managers to meet overall timelines and resolution of issues.

  • Operate and troubleshoot networks to identify and resolve issues quickly.

  • Take a lead role in the engagement and mitigation of outage causing events or issues.

  • Validate problem descriptions and perform detailed problem diagnosis; track and update problems in trouble-ticketing system.

  • Review, consult and prepare for planned change to lab and production environment.

  • Participate in rotating “on call” schedule with other members of the team.

  • Partner with teams to plan and execute software code upgrades and device maintenance.

  • Work autonomously and within a group.

  • A strong passion for always doing the right thing in all the things.

  • Hands on experience in deploying large networks using internal tools, python and ansible.


To be successful in this role you have:

  • The candidate should have a solid foundation in networking including routing, switching, security and load balancing.

  • Possess a solid understanding of and have experience with most of the following network technologies: MPLS, RSVP-TE, BGP, OSPF, IS-IS, HSRP/VRRP, IPSEC, SNMP.

  • Familiarity with Cisco IOS / NXOS and Junos operating systems required.

  • Experience in one or more automation languages (Python, Ansible, Terraform) required.

  • Ability to partner with peers who are globally distributed is a key part of this role.

  • Passion for customer experiences and focus on delivering high quality support.

  • Strong communication skills and empathy for customers.

  • Ability to learn new technology in a fast-paced environment.

  • Continuous Integration/Continuous Deployment (CI/CD): using DevOps, Bit Bucket, GitHub.

  • Experience with network monitoring applications such as EMC Watch4Net, Cacti, Splunk is a plus.

  • Azure Core Platform: Compute, Storage, Networking is plus.

  • Must be proactive with proven ability to learn fast and execute on multiple tasks simultaneously.

============== Sample first 6-month deliverables =================

  • Quickly integrate into the environment and gain a solid understanding of network architecture, organization, and process/procedures.

  • Deploy capacity into a datacenter based on demands.

  • Participate in incident bridges and serve as the networking engineering resource to troubleshoot and mitigate outages.

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at https://talent.acquisition@ for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the https://U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the https://U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

From Fortune. © 2022 Fortune Media IP Limited All rights reserved. Used under license.

Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, ServiceNow.

Why you should apply for a job to ServiceNow:

  • Ranked as one of the Best Companies for Women in 2022

  • 4.7/5 in supportive management

  • 92% say women are treated fairly and equally to men

  • 91% would recommend this company to other women

  • 95% say the CEO supports gender diversity

  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Flexible PTO policy intended to empower full-time employees to balance their professional and personal lives.

  • ServiceNow offers to 20 weeks of paid parental leave and generous family leave.

  • Access to ServiceNow's Diversity, Inclusion and Belonging Community consisting of nine employee-led Belonging Groups.