Staff Software Engineer - Customer Workflow

Company Description

ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®

We’re looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Job Description

Our team of highly motivated & talented people develop workflows for Field Service Management to help customers manage location-based work efficiently and safely. This is part of the Customer Workflow Business unit.

We specialize in providing tools & capabilities for consistent Work order management, Automate with Scheduling and Dispatcher Workspace, Coordinate with third-party contractors, Maximize resource utilization & Manage calendars, time, skill and cost, Empower field service workers with mobile application, Track inventory and parts, Planned maintenance and Asset management, Enrich customers last mile experience & collaboration and Monitor performance via reporting & dashboards

This group brings together a diverse set of people spread cross locations for developing Field service management solution which are customizable & scalable large enterprise grade cloud applications and delivering top quality, highly functional business software using Agile methodology on the ServiceNow Platform

 Our team has the opportunity and challenge of solving real work problem that impact customer on day to day basis in Field service management domain such as Ability to capture right work order information & location, Completion of work the first time that meets service level agreements, Identifying the most qualified worker for the task, Provide necessary knowledge articles & safety checklists, Manual or automated scheduling considers their skills, location, parts on hand, and availability schedule, Fix problems before your customers know they have them with preventive maintenance and asset management, Improve mobile worker efficiency through mobile great experience

Further we constantly explore trends in areas of IoT, ML/AL, Augment reality, mobile to enhance Customer experience & Technician productivity. 

Being part of the team, you can innovate continuously, use necessary technologies, build the necessary domain expertise  and integrate with other ServiceNow solutions to provide an end to end experience.

What you get to do in this role:

As a Staff / Senior Staff Software Engineer, you will be an individual contributor in the ServiceNow Customer Workflow (CWF) engineering team, and you will be

• Design and develop high quality applications leveraging the industry leading ServiceNow platform

• Develop across the full stack of Web technologies – Java, JavaScript, UI frameworks, HTML, CSS, and SQL

• Work in a scrum-based agile development process which plans and builds features targeted to a release

• Design and implement software that is simple, intuitive and easy to use that will allow customers to extend and customize the functionality to meet their specific business needs

• Play a key role in the design and implementation of new products and features while also enhancing the existing product suite

• Translate requirements and mock-ups into fully functional features by working closely with business and product owners, and creative designers

• Collaborate with product managers and user experience designers to deliver delightful experiences

• Build rich, modern web and mobile web experiences that are accessible, progressive and responsive

• Lead and mentor less experienced engineers

• Support customers of our applications through bug fixes and patches

Qualifications

To be successful in this role you have:

• Over 10+ years of experience designing and building scalable reusable products/components
• Passion for software development, debugging and problem-solving. We are seeking engineers who want to work across technologies and development environments/languages
• Strong knowledge of JavaScript, Java, REST, XML, HTML and CSS
• Expert working knowledge in Maven, GIT, Tomcat, Linux
• Strong problem-solving, debugging skills and an aptitude for learning new technologies
• Solid understanding of data modeling and databases
• Deep understanding of data structures, algorithms, object-oriented design, design patterns, and performance/scale considerations
• Strong written and verbal communication
• Must be comfortable with juggling multiple priorities with the ability to manage time effectively
• Lead and mentored less experienced engineers
• Bachelor’s/master’s degree in Computer Science or related discipline
• Experience with design and development of algorithmically complex software applications;
• Experience with complex scheduling and optimization algorithms.
• Ability to create high performance, scalable systems

FD21

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ page to learn more.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval.

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ page to learn more. 

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

Work Personas

Work personas are categories that are assigned to employees depending on the nature of their work. Employees will fall into one of three categories: Remote, Flexible or Required in Office.

Required in Office

A required in office work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office. This persona is required to work from their assigned workplace location 100% of the work week based on the business needs of their role.

Flexible

A flexible work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office and will work from their assigned workplace location roughly 3 days/week or less (generally around 40-60% of the work week). Flexible employees may choose to work the remaining working time from their workplace location or home. Flexible employees are required to work within their state, province, region, or country of employment.

Remote

A remote work persona is defined as an employee who performs their responsibilities exclusively outside of a ServiceNow workplace and is not contracted or aligned to a ServiceNow-affiliated office, including those whose place of work (pursuant to their terms and conditions of employment) is their home. Remote employees are required to work within their state, province, region, or country of employment.

l from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.