ServiceNow is on FGB’s Best Tech Companies for Women of 2021.
FGB'ers gave this company a 4.7/5 in overall job satisfaction
FGB’ers working at ServiceNow rated their manager’s support a 4.7/5
Flexible PTO policy intended to empower full-time employees to balance their professional and personal lives.
ServiceNow offers to 20 weeks of paid parental leave and generous family leave.
Access to ServiceNow's Diversity, Inclusion and Belonging Community consisting of seven employee-led Belonging Groups.
At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.
With more than 7,400+ customers, we serve approximately 80% of the Fortune 500, and we're on the 2021 list of FORTUNE World's Most Admired Companies®.
This position reports to: Sr. Director of Strategic Operations – Customer Workflows
ServiceNow is a market leader in the Customer Service space. And we are just getting started! We are expanding the Customer Workflow Products portfolio and looking for people who are ready to jump right in and help our customers accelerate their digital transformation. Our product portfolio includes Customer Service Management (CSM), Field Service Management (FSM), and a range of Industry specific solutions such as Financial Service Operations (FSO) and Telecom Service Management (TSM). All of our products are created to help deliver great customer experiences by allowing for effortless engagement to customer service while uniting the front, middle, and back office to help teams resolve customer issues faster and drive great experiences.
To meet market demand, we are accelerating the introduction of our products by transforming our New Product Introduction (NPI) operating model.
As a GTM Program Manager on our Strategic Operations team, you will be responsible for managing key product management cadences with a focus on quarterly GTM release readiness programs from start to finish. You will be responsible for providing a strategic perspective on process improvements as well as a tactical view into daily progress and issues. Your primary focus will be executing on our product release cadence, but your responsibilities will also include tackling strategic initiatives by framing ambiguous business problems, carrying out research and analysis to arrive at recommend actions, and then structuring and executing initiatives for business impact. This is a great opportunity if you are looking to get a taste of product operation and strategy at a high-growth software company.
What you get to do in this role:
Work closely with your Engineering Program Management counterparts and the company-NPI function to align and execute large, complex product programs and projects
Coordinate the day-to-day activities required to deliver a high-quality product on time
Identify, assess, prioritize, and mitigate risks to meet program objectives.
Host regular release meetings & executive read-outs; deliver crisp status updates to all stakeholders and senior leadership
Develop business cases to support key strategic initiatives in partnership with stakeholders through a mix of modeling impact using metrics such as revenue, customers, costs, investments as well as understanding and explaining impact of industry trends & product roadmap. For specific initiatives, own executing initiatives to business impact.
To be successful in this role you have:
4+ years of related experience; or 2 years related experience and a Master's degree; or equivalent experience. Preference for backgrounds in project & program management and management consulting.
Track record of effectively leading cross-functional projects in matrixed organizations
Collaborative team player who is also an independent thinker
Effective communicator both verbally and in writing; comfortable in business and technical discussions
Self-starter who thrives in fast-paced, high-growth environments
Strong working knowledge of MS Excel, MS PowerPoint, MS SharePoint and similar applications
Expertise and/or strong interest in the enterprise software/ SaaS industry
PMP and Agile knowledge a plus
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ page to learn more.
If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.
For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.
Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.
Work personas are categories that are assigned to employees depending on the nature of their work. Employees will fall into one of three categories: Remote, Flexible or Required in Office.
Required in Office
A required in office work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office. This persona is required to work from their assigned workplace location 100% of the work week based on the business needs of their role.
A flexible work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office and will work from their assigned workplace location roughly 3 days/week or less (generally around 40-60% of the work week). Flexible employees may choose to work the remaining working time from their workplace location or home. Flexible employees are required to work within their state, province, region, or country of employment.
A remote work persona is defined as an employee who performs their responsibilities exclusively outside of a ServiceNow workplace and is not contracted or aligned to a ServiceNow-affiliated office, including those whose place of work (pursuant to their terms and conditions of employment) is their home. Remote employees are required to work within their state, province, region, or country of employment.
At ServiceNow, we make the world of work, work better for people. We deliver digital workflows that create great experiences and unlock productivity. With ~6,900 customers, we serve ~80% of the Fortune 500. And we are #1 on FORTUNE® Future 50 2021 list. This is the future of work.
Help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better. Explore our open positions here, and visit our Careers site to learn more.