Success Architect

ServiceNow

4.7

Mumbai, India

Why you should apply for a job to ServiceNow:

  • Ranked as one of the Best Companies for Women in 2022

  • 4.7/5 in overall job satisfaction

  • 4.7/5 in supportive management

  • 91% say women are treated fairly and equally to men

  • 91% would recommend this company to other women

  • 95% say the CEO supports gender diversity

  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Flexible PTO policy intended to empower full-time employees to balance their professional and personal lives.

  • ServiceNow offers to 20 weeks of paid parental leave and generous family leave.

  • Access to ServiceNow's Diversity, Inclusion and Belonging Community consisting of nine employee-led Belonging Groups.

  • #JB0036836

    Position summary

    Company Description

    At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

    With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

    Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

    Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

    Job Description

    The Customer Outcomes Principal Success Architect will develop C-level executive relationships and relationship management across 1-3 customers. The over-riding objective for the Success Architect will be to improve Customer Outcomes at these managed accounts leading to customer's product adoption, renewals, and expansion of ServiceNow offerings with the account.

    • Service 1-3 large enterprise customers

    • Develop executive relationships with CIO,CFO,CHRO and business leaders

    • Understand goals and develop customer roadmap

    • Execute winning co-delivery models

    • Develop relationships with ecosystem partners

    • Develop implementation strategies and readiness process to accelerate time to value

    • Establish delivery operating model governance

    • Maintain account level relationships for clear value proposition within the account

    • Participate in account delivery governance

    • Advocate/champion ServiceNow's best practices

    • Contribute expertise on how advisory, expert services, and Co-Delivery can be optimized

    • Provide high customer sat metrics for assigned accounts

    Qualifications

    • 12+ years progressive experience as part of a professional services organization; or equivalent education/experience

    • Management consulting role at a top-tier consulting company or equivalent focused on technology (Digital/SaaS/Enterprise Software) enabled transformations

    • Experience at F100-1000 accounts

    • Understanding of issues and goals driving digital transformation across industry

    • Depth in digital transformation design, implementation, and management

    • Expertise in one industry, "minors" in one or two additional industries

    • IT, HR, ad GBS Transformation experience

    • Executive relationships with CIO, CFO, CHRO and business line leaders

    • Experience identifying goals and solving challenges

    • Experience serving as part of a client account leadership team

    • Experience expanding offerings with clients

    • Experience integrating with other account functions in developing account strategies and Customer Outcomes plans

    • Experience developing account partnering (co-delivery) relationships with large consultancies and technology implantation firms, Big 4, GSI's

    • 5+ years large program experience (multi-tracked, OCM)

    • Experience managing outcomes to a CxO position

    • Co-Delivery experience with Big 4, large SI's

    • Knowledge of ServiceNow- minimal, experience with multiple ServiceNow product suites

    Additional Information

    ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

    At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

    If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

    For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

    Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

    From Fortune. © 2022 Fortune Media IP Limited All rights reserved. Used under license.

    Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, ServiceNow.

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    About the company

    Industry: Technology: Software

    ServiceNow creates digital experiences that help organizations work smarter, faster, and better. Our purpose is to make the world work better for everyone.                        

    We’re growing fast, innovating faster, and making an impact on our customers’ and employees’ lives in significant and important ways. With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be a Fortune100 Best Companies to Work For® and World's Most Admired Companies™.


    Fortune disclaimer:

    From Fortune. ©2022-2023 Fortune Media IP Limited. All rights reserved. Used ...

    Why you should apply for a job to ServiceNow:

  • Ranked as one of the Best Companies for Women in 2022

  • 4.7/5 in overall job satisfaction

  • 4.7/5 in supportive management

  • 91% say women are treated fairly and equally to men

  • 91% would recommend this company to other women

  • 95% say the CEO supports gender diversity

  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Flexible PTO policy intended to empower full-time employees to balance their professional and personal lives.

  • ServiceNow offers to 20 weeks of paid parental leave and generous family leave.

  • Access to ServiceNow's Diversity, Inclusion and Belonging Community consisting of nine employee-led Belonging Groups.

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