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What you get to do in this role:
The Supervisor is a strategic business partner to AppStore Global Sales VP and Partner Managers, managing support functions essential to Sales force and Partner productivity in those Areas. These include sales process optimization and transformation, designing and implementing cross-functional support workstreams from quote creation to booking and post-booking support, planning, reporting, deal structure and quoting, quota setting and management, sales on-boarding, and sales compensation design and administration. Youwill lead a team of Sales Operations Specialists in support of explosive sales growth and a quickly expanding sales force. Role is required in office in either San Diego, CA or Waltham, MA.
Responsibilities include but are not limited to the following:
Lead a team of Sales Operations Specialists supporting AppStore Channel Partners and Sales professionals across the globe
As a key business stakeholder, contribute to the long term vision supporting AppStore Partners and Partner Managers - actively participate in designing frictionless selling processes utilizing modern technology to provide quick and seamless execution for all requests and support needs
Work cross-functionally to develop campaigns, training programs, and processes that accelerate the sales cycle and arm the sales force to win in the market
Understand sales go-to-market strategy and identify resourcing initiatives
Assist in deal structuring of customer contracts for new business, upsell/cross-sell, and renewal transactions
Provide weekly, monthly, and quarterly reporting and metrics in support of meeting key sales initiatives and targets
Support the weekly top-line forecast process including attending sales leadership forecast meetings, performing pipeline analytics, and driving adoption of forecasting tools and dashboards
5+ years proven experience of Sales Operations in a software sales organization
Demonstrated ability of leading and driving process improvement for operational support processes and teams
Organized, with excellent attention to detail and the ability to work in a fast-paced environment
Proficient in the use of sales methodologies and automation tools
Provided direct sales rep support on deal structuring and understanding of customer contracts guiding upsell and cross-sell opportunities
Worked with sales management on territory planning and the development of quotas and commission rates
Participated in the development and implementation of sales commission plans with an understanding of what drives sales behavior
Proficient in PPT, Word and Excel
For positions in California (outside of the Bay Area), we offer a base pay of $84,870 - $140,130, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs (subject to eligibility requirements). Compensation is based on the geographic location in which the role is located, and is subject to change based on work location. For individuals who will be working in the Bay Area, there is a pay enhancement for positions located in that geographical area; please contact your recruiter for additional information.
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
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