Supervisor, AppStore Sales Operations

ServiceNow

4.7

(131)

San Diego, CA

Why you should apply for a job to ServiceNow:

  • 4.7/5 in overall job satisfaction
  • 4.7/5 in supportive management
  • 92% say women are treated fairly and equally to men
  • 91% would recommend this company to other women
  • 95% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Flexible PTO policy intended to empower full-time employees to balance their professional and personal lives.
  • ServiceNow offers to 20 weeks of paid parental leave and generous family leave.
  • Access to ServiceNow's Diversity, Inclusion and Belonging Community consisting of nine employee-led Belonging Groups.
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    Position summary

    ear from our employees about their experiences working at ServiceNow.

    Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

    Job Description

    What you get to do in this role:

    The Supervisor is a strategic business partner to AppStore Global Sales VP and Partner Managers, managing support functions essential to Sales force and Partner productivity in those Areas. These include sales process optimization and transformation, designing and implementing cross-functional support workstreams from quote creation to booking and post-booking support, planning, reporting, deal structure and quoting, quota setting and management, sales on-boarding, and sales compensation design and administration. Youwill lead a team of Sales Operations Specialists in support of explosive sales growth and a quickly expanding sales force. Role is required in office in either San Diego, CA or Waltham, MA.

    Responsibilities include but are not limited to the following:

    • Lead a team of Sales Operations Specialists supporting AppStore Channel Partners and Sales professionals across the globe

    • As a key business stakeholder, contribute to the long term vision supporting AppStore Partners and Partner Managers - actively participate in designing frictionless selling processes utilizing modern technology to provide quick and seamless execution for all requests and support needs

    • Work cross-functionally to develop campaigns, training programs, and processes that accelerate the sales cycle and arm the sales force to win in the market

    • Understand sales go-to-market strategy and identify resourcing initiatives

    • Assist in deal structuring of customer contracts for new business, upsell/cross-sell, and renewal transactions

    • Provide weekly, monthly, and quarterly reporting and metrics in support of meeting key sales initiatives and targets

    • Support the weekly top-line forecast process including attending sales leadership forecast meetings, performing pipeline analytics, and driving adoption of forecasting tools and dashboards

    Qualifications

    • 5+ years proven experience of Sales Operations in a software sales organization

    • Demonstrated ability of leading and driving process improvement for operational support processes and teams

    • Organized, with excellent attention to detail and the ability to work in a fast-paced environment

    • Proficient in the use of sales methodologies and automation tools

    • Provided direct sales rep support on deal structuring and understanding of customer contracts guiding upsell and cross-sell opportunities

    • Worked with sales management on territory planning and the development of quotas and commission rates

    • Participated in the development and implementation of sales commission plans with an understanding of what drives sales behavior

    • Proficient in PPT, Word and Excel

    For positions in California (outside of the Bay Area), we offer a base pay of $84,870 - $140,130, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs (subject to eligibility requirements). Compensation is based on the geographic location in which the role is located, and is subject to change based on work location. For individuals who will be working in the Bay Area, there is a pay enhancement for positions located in that geographical area; please contact your recruiter for additional information.

    Additional Information

    ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

    At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

    If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

    For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

    Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site .

    From Fortune. © 2022 Fortune Media IP Limited All rights reserved. Used under license.

    Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, ServiceNow.

    Why you should apply for a job to ServiceNow:

  • 4.7/5 in overall job satisfaction
  • 4.7/5 in supportive management
  • 92% say women are treated fairly and equally to men
  • 91% would recommend this company to other women
  • 95% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Flexible PTO policy intended to empower full-time employees to balance their professional and personal lives.
  • ServiceNow offers to 20 weeks of paid parental leave and generous family leave.
  • Access to ServiceNow's Diversity, Inclusion and Belonging Community consisting of nine employee-led Belonging Groups.