Workplace Services Mgr

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,400+ customers, we serve approximately 80% of the Fortune 500, and we're on the 2021 list of FORTUNE World's Most Admired Companies®.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Job Description

Workplace Services Manager

Location(s): Singapore

This position reports to: Senior Director, Workplace Services, APAC

ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before. 

We’re disruptive.  We work hard but try not to take ourselves too seriously.  We are highly adaptable and constantly evolving.  We are passionate about our product, and we live for our customers.  We have high expectations and a career at ServiceNow means challenging yourself to always be better. 

Team Description

The Workplace Services (WPS) team is responsible for curating and sustaining our unique ServiceNow work environments around the world, helping to bring our purpose to life in the physical sense.  We are responsible for the full life cycle of our physical workplaces, from ‘ideation to expiration’, and we are a key influencer of the employee experience by way of our workspaces, services and amenities.   

Role Description

In the role of WPS Manager, you will be contributing to a company that lives its brand and understands that WPS plays a critical role in defining the future. This individual will be an important addition to the team, taking ownership and responsibility of WPS Programs and Services for our Singapore office.

You will be both execution focused, helping to ensure our day-to-day business runs the way it should, and strategy focused, helping to ensure we are contributing to the long-term health of ServiceNow; you will move between these elevations frequently.

You will be developing, delivering and managing employee programs, including Food Services, Fitness, and more.  You are able to both maintain and lead the program while delivering stellar customer service. 

Responsibilities

• Lead all WPS Programs including Food & Beverage, Event management, Amenities and Perks and Fitness Center.

• Manage vendors for WPS including HVAC, electrical, security, janitorial, furniture, kitchen services and first aid 

• Effectively utilize our platform including receiving & reviewing requests, assigning work orders and tracking completion/closeout of tasks and requests 

• Manage your portion of OPEX & CAPEX budget pertaining to local responsibilities 

• Liaison for general maintenance, trouble shooting and repairs 

• Manage local moves/adds/changes and new hire process 

• Maintain preventative maintenance schedules within Workplace Services 

• Develop and implement program management KPI’s, benchmarks, and measurements

• Innovate and stay ahead of our customers’ needs while ensuring we are developing solutions that scale and are forward thinking.

• Be an employee experience advocate and a builder of employee-centric communities, all in the spirit of driving employee success and engagement

• Be a key partner to the business and other internal organizations such as Global Talent, IT, Communications and Branding to help drive collaboration, strategy, problem solving and communications

• Be a key partner to, and customer of, our Portfolio, Planning & Design, Safety & Security and Project Management program offices

• Effectively manage an existing team made up of both employees and embedded service partners, and ensure this team is, and remains, optimally sized and skilled to meet the company’s growth over the next several years

Qualifications

Requirements

• Be a servant-leader who comes equipped to build and maintain a world class team of both employees and service partners

• Be a seasoned leader with 5 – 7 years of experience in the strategic and operational aspects of facilities, employee programs and workplace services in a high-growth, dynamic environment

• Have an excellent track record of establishing relationships, influencing and negotiating competing priorities among business partners

• Be “customer first” in both macro and micro environments

• Exhibit strong analytical, conceptual thinking, strategic planning and execution skills. Be a proven creative thinker with a problem-solving approach

• Have a proven ability to deliver concise and simple written and verbal communications to cross functional stakeholders and executives

• Have an excellent grasp of business-oriented financial concepts, financial analysis, budget formulation, and business case development

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ page to learn more.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

Work personas

Work personas are categories that are assigned to employees depending on the nature of their work. Employees will fall into one of three categories: Remote, Flexible or Required in Office. 

Required in Office

A required in office work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office. This persona is required to work from their assigned workplace location 100% of the work week based on the business needs of their role.

Flexible 

A flexible work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office and will work from their assigned workplace location roughly 3 days/week or less (generally around 40-60% of the work week). Flexible employees may choose to work the remaining working time from their workplace location or home. Flexible employees are required to work within their state, province, region, or country of employment.

Remote

A remote work persona is defined as an employee who performs their responsibilities exclusively outside of a ServiceNow workplace and is not contracted or aligned to a ServiceNow-affiliated office, including those whose place of work (pursuant to their terms and conditions of employment) is their home. Remote employees are required to work within their state, province, region, or country of employment.