Practice Manager

h quarterly bookings targets (for Professional Services & Training) and utilization targets

• Own the services delivery roadmap (proposals, closing services opportunities and delivery)
• Develop scope and associated SOWs for customer services engagements
• Own, manage and communicate the operational relationship with assigned clients
• Manage key client projects by communicating effectively with project team members, management and project stakeholders on status, issues, risks, and project goals and objectives
• Lead internal and client meetings with thorough documentation and rigorous follow-up
• Manage client and project documentation, communications, meetings and required meeting follow-ups
• Track metrics around infrastructure performance and service requests
• Continually seek to improve
• Prepare and present service reports to clients
• Create, implement and track relationship roadmaps
• Drive alignment with executive sponsors and/or customer stakeholders
• Collaborate with other delivery partners (SIs, GSIs, other PS orgs, etc) in support of project delivery
• Serve as the initial point of escalation for customer and project team
• Own project outcomes and manage project financials (revenue forecasting and expense management)
• Build strong cross-functional relationships within Snowflake GTM teams (legal, deal desk, account teams, sales, PS&T leadership - including workload services - and partner team)
• Help create and execute on the overall vision for service delivery and client satisfaction
• Determine areas for process improvements within both the client and Snowflake
• Work with key stakeholders to implement and document

OUR IDEAL PRACTICE MANAGER WILL HAVE:

• 8+ years of experience in a Services Delivery role (or similar capacity) dealing with complex, technical implementation projects
• Direct experience in the Data Warehousing, Business Intelligence and/or Cloud field
• Proven ability to communicate and translate effectively across multiple groups from design and engineering to marketing, advertising, and business development
• Strong organizational skills, ability to work independently and manage multiple projects simultaneously
• Bonus Points: Experience in a client support and advisory technical role (solution architect, system administrator, technical account manager or equivalent)

WHY JOIN OUR PROFESSIONAL SERVICES TEAM AT SNOWFLAKE:

• Unique opportunity to work on a truly disruptive software product

• Get unique, hands-on experience with cutting-edge data warehouse technology

• Develop, lead and execute an industry-changing initiative

• Learn from the best! Join a dedicated, experienced team of professionals

Snowflake is growing fast, and we're scaling our team to help enable and accelerate our growth. We are looking for people who share our values, challenge ordinary thinking, and push the pace of innovation while building a future for themselves and Snowflake.

How do you want to make your impact?