Patient Experience Manager 5

experience creating/presenting QBR's, great technical skills as well as excellent communication with clients, staff and patients.

Typical Schedule Monday-Friday

(subject to change based on business needs)

Responsibilities of this position include:

Drives and fosters a culture of patient centered care and service excellence, while improving patient and family experience across the enterprise. Works with service line leaders for continuous quality improvement. Manages relationships with key players from the hospital network.

20% - Rounds with managers/clients, collecting detailed data regarding their experience, with a goal of improvement and patient/customer centered solutions. Analyze and interpret data to ensure we are meeting or exceeding patient service based KPI's

10% - Ensures that individuals performing service-related tasks have the competence to do so without putting the health and safety of themselves or others at risk.

Behaviors include:

Working as a team for safety

Communicating Effectively to Manage Safety Risks

Optimizing Human and Environmental Factors

Recognizing, respond and reporting incidents Adherence to all operational safety practices and protocols

Drives a safety culture throughout the team

20% - Ensure protocols are being followed and patient satisfaction initiatives are met. Develops and provides training opportunities as needed.

20% - Monitors performance metrics and client feedback, develops and implements strategic solutions to achieve agreed upon goals (KPI's). Takes responsibility for contract execution, ensuring that Sodexo and Client obligations are achieved.

10% - Develop strategic relationships and manage the WOI to promote and drive exceptional patient experience outcomes. Expand Sodexo/Client Partnerships with a focus on business growth.

10% - Involves multiple stakeholders (patient, families, and staff) to develop annual and long-range plans of action with clear goals that are aligned to Client and Sodexo corporate objectives and resources

10% - Management responsibilities for direct and/or indirect Patient Experience staff in the provision of enhancing the Patient Experience program at their assigned sites.

Sodexo offers a full array of benefits including paid time off, holidays, medical, dental, vision, 401K and access to ongoing training and development programs, tuition reimbursement, plus health and wellness programs.

What We Offer

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

• Medical, Dental, Vision Care and Wellness Programs

• 401(k) Plan with Matching Contributions

• Paid Time Off and Company Holidays

• Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

Qualifications & Requirements

Basic Education Requirement: Bachelor's Degree or equivalent experience
Basic Functional Experience: 5 years

Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.