Return Goods Coordinator II

Job Description:

| | | | --- | --- | | Position: | Returns Goods Coordinator | | Location: | Katy, TX |

| | | | | --- | --- | --- | | About Crawford: | | | | If you are looking for a company who is committed to building a relationship with you, who encourages having fun at work, who is powered by difference, and who is passionate about your future, it’s time to apply at Crawford Electric Supply. Known in the electrical distribution industry for being a great place to work and build a career, Crawford prides itself on being a business partner rather than just an electrical supplier to its customers. Everyday Crawford associates provide the best customer experience while at the same time offering the widest variety of electrical products on the market. For the past 30 years, Crawford has built a culture of growth, opportunity, innovative thinking, and stability for its employees by truly living up to the company motto of, “Whatever it Takes!”  through our mindset competencies below: | | | | Adapt: Effectively embrace new situation and people | Dare: Appropriately challenge the status quo | Learn: Learn from others, from mistakes, and self-improve |

| | | --- | | Responsibilities | | |

• Process inbound customer returns in the system after matching the contents with the details on the sales return order.
• Verify all inbound return material is accompanied with the appropriate documentation.
• Work closely with delivery drivers to make sure the returned material is staged only in designated areas.  
• Ensure that stock material once processed is staged in a designated area for put-away.
• Document/Label all defective and nonstock material returned from customers and oversee the physical transfer of goods to appropriate defective and Vendor return areas.
• Communicate with the appropriate sales personal with regards to inbound material returns on any material that is returned and deemed a non-stocking item to facilitate the RGA back to the vendor.  
• Run open return reports to proactively seek out returns that may need to be cancelled.

| | | --- | | Qualifications | | - Ability to handle large volume of returns daily.<br>- Good communication skills, organizational skills for keeping records of return invoices.<br>- Self-motivated and a Team player<br>- Proactive in terms of taking the initiative to perform tasks as required<br>- Strong analytical, problem-solving and follow-through skills<br>- Reliable, Time Management, detail oriented and accurate in providing information to associates<br>- Ability to utilize MHE equipment (forklift, order picker, electric pallet jack)<br>- Ability to work in a fast-paced environment and to meet cutoff periods and deadlines | | Environment |

• Job duties may require frequent standing and occasional need to lift or move up to 50 pounds.
• May encounter extreme hot or cold climates and dusty conditions while pulling product orders.
• May be required to work annual physical inventory.

Note: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.  They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.  All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. Crawford is an equal opportunity employer

Crawford is a subsidiary of Sonepar USA.