Strategic Fulfillment Representative

Your next career opportunity

As one of the largest utility distribution organizations in America, we constantly strive to bring our best to our customers, suppliers, and fellow associates. Irby Utilities is uniquely positioned to provide dynamic solutions to essential utility services impacting our local and broader communities.

We are powered by our people. Across our nationwide reach and diversity, we adapt, dare, and learn as a team. Through our tremendous growth, we are continuing to develop opportunities and look for people to join us as we journey forward.

Job Summary

Service walk-in and phone-in customers at counter showroom by selling electrical supplies and solutions, processing orders from customers, using all required company policies, procedures and systems in an expeditious manner.

Essential Duties & Responsibilities

• Greets customers on sales floor. Practices good interpersonal relations, using tact, courtesy, a positive attitude toward customers and co-workers, pleasant telephone and email etiquette, and a general attitude as a representative of goodwill on behalf of the company at work.

• Delegates Will Call responsibilities and tasks to Warehouse Material Handlers

• Handles difficulties with customers and coworkers with diplomacy and seek assistance when needed.

• Resolves customer order problems and complaints promptly.

• Provides Support by recommending additional products related to customer needs.

• Acquires, uses and continuously develops personal technical knowledge of general and specialty electrical products to assist customers and other company personnel.

• Determines make, type, and quality of product desired by being familiar with products sold in the department by use, vendor, location in warehouse, catalog and catalog number, other reference materials, and special selling points.

• Identifies and uses appropriate company and/or customer pricing systems.

• Receives payment or obtains credit authorization.

• Requisitions merchandise from stockroom and/or withdraws for immediate delivery, delayed customer pick-up. 

• May support warehouse activities as needed.

Minimum Qualifications

• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. 

• Ability to prepare electronic reports, business correspondence, and procedure manuals. 

• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, decimals and metric scales. 

• Ability to calculate figures and amounts such as discounts, interest, commissions, and percentages.

• Ability to interpret a variety of instructions furnished in written, oral, electronic, diagram, or schedule form.

• Ability to utilize basic computer functions with Microsoft Windows, Office, and various software programs.

Preferred Qualifications

• High School diploma or General Education Degree (GED), one – two years desired from a two-year college; and one to two years related experience and/or training; or equivalent combination of education and experience.

Why work for Irby Utilities?

Irby Utilities is a crucial link in the distribution chain, connecting manufacturers to their customers in electrical power, natural gas, and broadband services. Our team delivers end-to-end solutions through logistical and operational support, sales and account management, project services, data analysis, and more. We firmly attribute our success to our people in each of these fields, and we are constantly advancing our skills and abilities.

Our Competitive Benefits?

401K Plan, Competitive Medical Plans (medical, dental, and vision), Paid Vacation and Personal, Paid Sick, Paid Holidays, Flexible Spending Accounts (Health and Dependent Care), Employee Assistance Program, Tuition Reimbursement, Employee Discounts, Long-term and Short-term Disability, and Life Insurance.

About Irby Utilities

Irby Utilities is one of the three largest electrical utility distribution companies in the United States, with over $1.5 Billion in annual sales and 700 employees across more than 45 branches in 27 states.  We have experienced incredible growth over the past five years, presenting many outstanding career & development opportunities throughout the country in various locations such as:  Dallas/Ft. Worth, Orlando, Atlanta, Nashville, Denver, Salt Lake City, Portland and Minneapolis.

Irby was a pioneer in the early days of the electrical business, founded in 1926, and continues to be an industry leader in philanthropic involvement and community activity.   Irby is also part of the Sonepar family of operating companies, consisting of the finest locally managed electrical and industrial distributors throughout the United States.  Sonepar is the world leader in electrical distribution.

Stay up to date with Irby, follow us on Facebook and LinkedIn. 

Equal Employment Opportunity Statement 
Sonepar is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law. 
 
EEO is the Law 
Applicants and employees are protected under Federal law from discrimination. To learn more, Click here. 
 
Pay Transparency Non-Discrimination Provision 
Sonepar follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here.