2023 Summer Intern - Customer Experience Specialist - Customer Operations

At a Glance
You’re a motivated rising senior graduating in December 2023 or June 2024 seeking an internship that could lead you to your first job out of college.

Customer Operations is seeking students with a 3.0+ GPA with the following Major(s) and from one of the listed accredited Colleges or Universities below.

Major: Communications, Marketing or related field
College or University: University of Connecticut, Fairfield University, or Quinnipiac University

This is a learning-intensive program designed to give you essential business insights and hands-on experience in your field. It’s a full-time, 10-week commitment from May 31, 2023 through August 4, 2023.

Begin your career journey with Spectrum, named one of the Top 100 Internship Programs in the United States by WayUp. Apply Today!

The Spectrum Internship Experience
As a Spectrum Intern, you’ll be essential to two teams — your respective department and your Intern peer group. Department and team-focused projects account for approximately 80% of your schedule. You’ll spend the other 20% on professional development sessions and networking activities including a Kickoff Conference on June 1, webinars, executive speaker series, community service, cross-functional project, and final presentation.

Our internships are designed to provide you:

• Paid, full-time work experience that offers exposure to real-word business.
• Opportunities to gain new skills and elevate the ones you already have in a dynamic, forward-thinking business setting.
• Hands-on experience at an industry-leading telecommunications company.
• Assigned mentor and interactions with senior executives to help you accomplish practical goals you can add to your résumé.

What you can expect to gain from this role
At Spectrum, we focus on the customer. It fuels and dictates all of the innovation, investment and technology we place behind our mobile, video, voice and internet products. Our Customer Operations teams work together to simplify and enhance every aspect of our customer’s experience. This is where you come in.

Your role as a Customer Operations Intern will offer experience in:

• Responsible for assisting in creating great conversational customer service experience within our ChatBot
• Leverage data to deeply understand and recommend enhancements to ensure the customer experience with Charter’s implementation is industry-leading
• Support the integration of new products and services, regulatory requirements, tools, and technologies into existing operations
• Educates and socializes the Digital Service & CX strategy to internal and external partners
• Here’s what it takes to get started

Skills and experience required for this role include:

• Basic understanding of product management, human factors, marketing, and writing
• Ability to travel locally to Spectrum Intern development events and activities throughout the program
• Ability to work 100% in office
• Analytical skills
• Verbal and written skills
• Proficiency in Microsoft Office applications
• Project and time management skills
• Works well in a team environment or independently

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