2024 Summer Intern: Assoc Analyst Digital Svc & Customer Experience - Customer Operations

Spectrum

3.4

(50)

Stamford, CT

Why you should apply for a job to Spectrum:

4.2/5 in supportive management

62% say women are treated fairly and equally to men

61% say the CEO supports gender diversity

Ratings are based on anonymous reviews by Fairygodboss members.

Through a partnership with Women in Cable Telecommunications, employees can access mentoring, networking and development programs.

Spectrum Women serves as an internal resource, helping empower women to achieve their goals for professional success.

In 2019, 15 Charter leaders were recognized as Cablefax’s Most Powerful Women.

#2023-21337

Position summary

You will spend your summer working on

Supporting the repair customer experience via requirements gathering, process design, and analysis. Additionally, you will help evaluate current customer experience within the troubleshooting, appointment, and outage journeys to identify gaps or process improvements to contribute to Charter's vision to drive best-in-class digital self-service.

What you will bring with you

You are a motivated and driven student who is currently enrolled in a full-time Bachelor's degree program and you must have a graduation date between December 2024 and June 2025.

We seek students with a https://3.0 GPA or higher majoring in Business Administration, or related field.

This is a learning-intensive program designed to give you essential business insights and hands-on experience in your field. It's a full-time, 10-week commitment from May 29, 2024, through August 2, 2024. This internship is located in Stamford, CT.

Skills and experience required for this role include:

Passion for customer-centric solutions to deliver best-in-class customer experience
Analytical skills
Collaboration skills
Communication skills - verbal and written
Drives results through effective project and time management
Proficiency in Microsoft Office: Word, Excel, PowerPoint, Access
Ability to work 100% in office
Ability to travel locally to Spectrum Intern development events and activities throughout the program

GGN100 2023-21337 2023

Here, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you're joining a strong community of more than 101,000 individuals working together to serve more than 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.

Who You Are Matters Here We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.