Call Center Representative - Serviceability ($20.00/hr.)

At a Glance

Full-time entry-level specialist roles interacting with other Spectrum agents to identify addresses that are serviceable by Spectrum.

Profile: A thorough investigator who will gather information and use it to determine whether a residential or commercial address is eligible for Spectrum services. They use strong investigative and communication skills to obtain information, process requests, and relay findings that help bring new customers in to Spectrum.

Benefits include fully paid training and time off, comprehensive health packages, retirement savings, free Spectrum services where available, and more.

Who are you?

If you have a passion for supporting customers, our training program will put you ahead of the curve on Spectrum's internal technology and processes. Your attention to detail and ability to relay information quickly and accurately will help get new customers connected with Spectrum services. You’ll utilize your fact-finding skills and our resources to identify serviceable customer addresses while maintaining open lines of positive communication with internal clients. If you’re ready to grow your skills, this is a role with a lot of potential.

What is the Serviceability Specialist role?

It's about building relationships and turning the knowledge you gain in training into customer service wins. Spectrum Serviceability Specialists make a real difference for our customers and the company. You will use a variety of tools and resources to research and determine whether a specific address can be connected to Spectrum's services. This includes explaining your findings to internal clients (Sales, Customer Service, and Field Operations) so they may relay the information to Spectrum's customers. We'll help you develop the skills to get comfortable in your role investigating a location's serviceability. Understanding the process and your customers’ sense of urgency will help you navigate your way to a satisfying customer experience.

It’s all about learning and growing.

This may be a new road for you, but the journey is all mapped out. There’s a lot to learn, and our comprehensive, fully paid training program — including classroom discussions, hands-on exposure, e-learnings, mentoring, and instructor-led training — can make you an authority on Spectrum services in just a few weeks. The industry moves quickly; to stay on top of it, we provide training updates to keep you up-to-date so you'll be ready for any question that comes your way. One-on-one time with department leaders and additional support give you everything you need to create a streamlined process for your customers and yourself.

With a deliberate path to success.

We believe the best people to lead are those who have been down the same road before. Most of our supervisors started as Specialists themselves, so they know what kind of support will help you grow into a successful associate. With well-established career paths across multiple lines of business, advancement is a very real and achievable goal. Take your first step toward a long and rewarding career with Spectrum.

The benefits are clear.

In addition to the core benefits — industry-leading retirement savings and 401(k) plans, comprehensive health care insurance options, dental and vision plans, flexible spending, family leave, and paid training and time off — we offer free Spectrum products and services where available, education assistance tuition reimbursement, employee discounts, and a selection of other programs to support team members and their families.

What's required to get started?

The minimum qualifications for the Internet/Voice Representative are:

• Ability to read, write, speak and understand English
• Ability to work evenings, weekends, and holidays
• High School Diploma or GED

Preferred qualifications

• 6 months customer service experience
• Call center experience in cable or related telecommunications/broadband industry

Are you ready to join our team?

Now that you know a little more about us, why not apply now? Heads up! There is a brief assessment in the application. We recommend taking the assessment in a distraction-free environment.
CSD105 334399 334399BR