Call Center Sales - $18 Per Hour, plus commission and incentives!

Spectrum

3.4

Morrisville, NC

Why you should apply for a job to Spectrum:

  • 4.2/5 in supportive management

  • 62% say women are treated fairly and equally to men

  • 61% say the CEO supports gender diversity

  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Through a partnership with Women in Cable Telecommunications, employees can access mentoring, networking and development programs.

  • Spectrum Women serves as an internal resource, helping empower women to achieve their goals for professional success.

  • In 2019, 15 Charter leaders were recognized as Cablefax’s Most Powerful Women.

  • #334330BR

    Position summary

    Our agents earn an hourly base pay of $18.00 along with lucrative commission and incentives for a target hourly earnings of $26.19/hour or $54,471 annually. Top performers can earn $81,000, plus incentives. You may also qualify for free internet, TV and phone services (restrictions do apply).

    JOB SUMMARY
    Maximize sales opportunities by effectively answering and handling inbound sales calls in an effort to acquire new customers, and solicit existing customers by selling them additional products and services.

    MAJOR DUTIES AND RESPONSIBILITIES
    Actively and consistently support all efforts to simplify and enhance the customer experience.

    Establish and maintain a high level of customer satisfaction, professionalism and courtesy during all sales transactions.

    Consistently meet or exceed weekly and monthly sales activity goals by utilizing sound telephone based selling techniques.

    Respond to inbound sales calls promptly and efficiently, as outlined by the required call handling metrics, to include productive time, schedule adherence, handle time, after call work, etc.

    Effectively and efficiently sell products and services to prospective customers and maximize additional revenue from existing customers by selling incremental products and services through use of recommended sales techniques. Identify and maximize upselling and cross selling sales opportunities.

    Ability to learn and master order processing billing system regarding all aspects of sales order entry, order inquiries, and other tools and functions as they relate to the inbound sales function.

    Have a full understanding of and consistently demonstrate proficiency at explaining all products and services to existing and prospective customers.

    Acquire and demonstrate thorough knowledge of competitors’ pricing, packaging and products in an effort to discuss side by side comparisons of Charter’s and competitors’ products and services. Promote and communicate current marketing campaigns and promotions.

    Work with other departments, as necessary, to resolve customer issues.

    Perform other duties as required by supervisor.

    REQUIRED QUALIFICATIONS
    Required Skills/Abilities and Knowledge
    Ability to read, write, speak and understand English
    Ability to communicate with customers and colleagues in a clear, straight forward and professional manner
    Ability to apply appropriate sales techniques and demonstrate sustained achievement of stated sales goals
    Demonstrated computer and consumer electronics skills
    Ability to use personal computer and appropriate software applications to include billing system and other role-related tools
    Effective verbal and written communication skills
    Effective organizational skills
    Ability to prioritize and organize effectively
    Ability to show judgment and initiative and to accomplish job duties
    Demonstrated working knowledge of cable communications products and services to include video (TV), data (internet) and voice (telephone)
    Ability to perform job at workstation for prolonged periods of time
    Ability to work variable hours; may include weekends, holidays, and split days off

    Required Education
    High school diploma or equivalent

    Required Related Work Experience and Number of Years
    Call center sales experience preferred - 2

    WORKING CONDITIONS
    Office environment SIB120 334330 334330BR

    Get jobs straight to your inbox

    Anonymous company reviews, virtual recruiting events, and a supportive community for women when you sign up.

    About the company

    Industry: Telecommunications

    Spectrum's Product and Services are powered and innovated by Charter Communications, Inc. (NASDAQ: CHTR), the leading broadband communications company and the second-largest cable operator in the United States. Our company provides a full range of advanced broadband services, including Spectrum TV™ video entertainment programming, Spectrum Internet™ access, and Spectrum Voice™. ...

    Why you should apply for a job to Spectrum:

  • 4.2/5 in supportive management

  • 62% say women are treated fairly and equally to men

  • 61% say the CEO supports gender diversity

  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Through a partnership with Women in Cable Telecommunications, employees can access mentoring, networking and development programs.

  • Spectrum Women serves as an internal resource, helping empower women to achieve their goals for professional success.

  • In 2019, 15 Charter leaders were recognized as Cablefax’s Most Powerful Women.

  • Advertisement