Collections Professional (Call Center Collector) - $18.00/hr. + Commission

ABOUT THE PAY
Our employees in this role earn: $18.00/hr. PLUS an average of $5.30/hr. in commission.
For a total of $23.30/hr. ($48,464.00 annualized).

JOB SUMMARY
This position is a COLLECTIONS position. The Collections Professional is responsible for inbound and outbound call traffic to collect on bad debt accounts. This position will be responsible for communicating directly with customers in an attempt to resolve and/or collect debt where account research and investigation is required.

LOCATION
12238 Silicon Drive, Suite 129
San Antonio, Texas 78249
(near the intersection of IH-10 & De Zavala Road)

ESSENTIAL FUNCTIONS OF THE POSITION

• Actively and consistently support all efforts to simplify and enhance the customer experience.

• Research accounts with debt and communicate with customers via phone.

• Take action based on transaction characteristics as appropriate and necessary.

• Maintain thorough knowledge of all current federal, state and local regulations as well as internal policies.

• Contact customers by phone in attempt to collect debt.

• Demonstrate friendliness and professionalism when dealing with customers.

• Answer inquiries for customers calling in regarding their unpaid debt.

• Other duties as assigned to meet business needs.

PREFERRED QUALIFICATIONS
(Knowledge, Skills & Abilities)

• Ability to read, write, speak and understand English.

• Type 40 words per minute; use of telephone system and ten key by touch.

• Proficient knowledge of Microsoft Excel and Office is a must.

• Knowledge of basic accounting or bookkeeping, mathematics and general office procedures are a must.

• Detail oriented, have strong verbal, written and interpersonal communication.

• Ability to exercise and apply sound judgment to billing disputes.

• Must have excellent negotiation skills; very strong ability to influence; experience dealing with and resolving difficult and escalated issues.

• Ability to solve practical problems and deal with a variety of variables in situations where only limited standardization exists.

• Ability to work independently with minimal supervision.

• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

• Bilingual (English/Spanish) preferred, but not required.

• Work history of accountability and dependability is highly preferred.

• Consistent and punctual attendance is essential.

EDUCATION
High School diploma or General Educational Development (GED) credential

EXPERIENCE
Related work experience and/or training in similar field ideal
COLLECTIONS experience highly preferred
Customer Service and Call Center experience preferred

WORKING CONDITIONS
Office Environment
High Energy and Engaging Environment

(Please note: training and working schedules could include evening, weekend and holiday hours.) CCO200 336869 336869BR