Construction Support Compliance Specialist

or scheduling or rescheduling orders with the customer working in parallel with boundary partners

• Work with operations and other departments to determine the serviceability of an address and follow defined processes to complete this function.

• Ensure timely routing of customer calls that may require additional follow-up.

• Ensure positive customer experience by connecting out of scope calls to appropriate department and capture the activity for process improvement.

• Work tasks that pertain to ongoing survey/construction related projects.

• Remain up-to-date on CSC processes using departmental knowledge-based tools as they pertain to job functions.

• Perform other duties as assigned by leadership.

REQUIRED QUALIFICATIONS

Required Skills/Abilities and Knowledge

• Ability to read, write, speak and understand English

• Aptitude to grasp new concepts and strong customer orientation

• Ability to effectively address/resolve customer questions and issues

• Ability to solve problems while working under pressure

• Ability to prioritize and organize effectively, with strong attention to details

• Ability to work independently and in group environment

• Exhibit professional courtesy and patience with both internal and external customers

• Proficiency with personal computer and software applications, such as MS Word, Excel, PowerPoint

• Basic knowledge of general accounting & billing procedures

• Basic knowledge of applicable sales and CRM tools (Salesforce,), billing systems (ACSR, ICOMS), and other related software (e.g., PRISM, Avaya, GIS, Webex, Microsoft Office, Sharepoint, UXID, and UCM)

Required Education

• High School Diploma or equivalent

Required Related Work Experience and Number of Years

• Customer service experience - 0-1

• Billing platform experience - 0-1

PREFERRED QUALIFICATION

Preferred Skills/Abilities and Knowledge

Preferred Education

Preferred Related Work Experience and Number of Years

• Telecommunications/cable industry experience

Working Conditions

• Office environment

• Flexible work schedule may be required

CSU107 2025-46168 2025

Here, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

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