Credit Services Professional

JOB SUMMARY
This position is responsible for outbound call traffic to collect on bad debt accounts primarily for customers overdue between 42 and 49 days. The Professional will be responsible for communicating directly with customers in an attempt to resolve and/or collect debt where account research and investigation is required.

MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently support all efforts to simplify and enhance the customer experience
Research accounts with debt and communicate with customers via phone
Take action based on transaction characteristics as appropriate and necessary
Maintain thorough knowledge of all current federal, state and local regulations as well as internal policies
Contact customers by phone in attempt to collect debt
Demonstrate friendliness and professionalism when dealing with customers
Answer inquiries for customers calling in regarding their unpaid debt
Other duties as assigned to meet business needs

REQUIRED QUALIFICATIONS
Required Skills/Abilities and Knowledge
Ability to read, write, speak and understand English
Knowledge of basic accounting or bookkeeping, mathematics and general office procedures are a must
Required Education
Required Related Work Experience and Number of Years
PREFERRED QUALIFICATIONS
Preferred Skills/Abilities and Knowledge
Type 40 words per minute; use of telephone system and ten key by touch
Bi-lingual preferred, but not required
Preferred Education
High School diploma or General Education Degree (GED)

Preferred Related Work Experience and Number of Years
Related work experience and/or training in similar field - 0-2
Collections/Accounting Experience - 0-2
Customer Service - 0-2

WORKING CONDITIONS
Office environment

PHYSICAL AND MENTAL REQUIREMENTS
Physical Requirements

Mental Requirements
Detail oriented, have proficient verbal, written and interpersonal communication
Ability to exercise and apply sound judgment to billing disputes
Must have proficient negotiation skills
Proven ability to influence
Ability to deal with and resolve difficult and escalated issues
Ability to solve practical problems and deal with a variety of variables in situations where only limited standardization exists
Ability to work independently with minimal supervision
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
Consistent and punctual attendance
Proficient knowledge of Microsoft Excel and Office is a must

EOE
Charter Communications is an Equal Opportunity Employer - Minority/Female/Veteran/Disability
CCO203 334605 334605BR