Customer Service - Collections Specialist

Spectrum

3.4

(50)

Columbus, OH

Why you should apply for a job to Spectrum:

  • 4.2/5 in supportive management
  • 62% say women are treated fairly and equally to men
  • 61% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Through a partnership with Women in Cable Telecommunications, employees can access mentoring, networking and development programs.
  • Spectrum Women serves as an internal resource, helping empower women to achieve their goals for professional success.
  • In 2019, 15 Charter leaders were recognized as Cablefax’s Most Powerful Women.
  • #2024-40027

    Position summary

    ours.)

    BE PART OF THE CONNECTION

    As a Call Center Collections professional, you will be responsible for outbound call traffic to collect on bad debt accounts primarily for customers overdue between 42-49 days. You will communicate directly with customers in an attempt to resolve and/or collect debt using account research and investigation. It'll be a highly collaborative team environment, colleagues supporting customers as well as each other!

    WHAT OUR CALL CENTER COLLECTIONS PROFESSIONAL ENJOY MOST

    Communicating with customers and assisting with their debt resolution

    Working under minimal supervision

    Being in an environment whose aim is to help you grow

    ESSENTIAL RESPONSIBILITIES OF THE POSITION

    Actively and consistently support all efforts to simplify and enhance the customer experience.

    Research accounts with debt and communicate with customers via phone.

    Take action based on transaction characteristics as appropriate and necessary.

    Maintain thorough knowledge of all current federal, state and local regulations as well as internal policies.

    Contact customers by phone in attempt to collect debt.

    Demonstrate friendliness and professionalism when dealing with customers.

    Answer inquiries for customers calling in regarding their unpaid debt.

    Other duties as assigned to meet business needs.

    WHAT YOU'LL BRING TO SPECTRUM

    Qualifications

    Experience: Related work: 0-2 years, Collections/Accounting: 0-2 years, Customer Service: 0-2 years

    Education: High School Diploma or GED

    Technical Skills: Knowledge of basic accounting/bookkeeping, mathematics, and general office procedures

    Skills: Effective verbal and written communication

    Schedule: Availability to work within the hours of operation. Consistent and punctual attendance.

    SPECTRUM CONNECTS YOU TO MORE

    Dynamic Growth: The growth of our industry and evolving technology powers our employees' careers as they move up or around the company

    Supportive Teams: Who you are matters here. And, we aim to foster an inclusive workplace where every person is empowered to bring their best ideas

    Learning Culture: With a focus on training and development, employees can have confidence that day one is truly just the beginning of a dynamic career

    Total Rewards: See all the ways we invest in you-at work and in life

    Apply now, connect a friend to this opportunity or sign up for job alerts!

    CCO203 2024-40027 2024

    Here, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

    A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

    Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you're joining a strong community of more than 100,000 individuals working together to serve nearly 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.

    Who You Are Matters Here We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.

    Why you should apply for a job to Spectrum:

  • 4.2/5 in supportive management
  • 62% say women are treated fairly and equally to men
  • 61% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Through a partnership with Women in Cable Telecommunications, employees can access mentoring, networking and development programs.
  • Spectrum Women serves as an internal resource, helping empower women to achieve their goals for professional success.
  • In 2019, 15 Charter leaders were recognized as Cablefax’s Most Powerful Women.